Enterprise Customer Success Manager

About the role

Too Good To Go is a certified B Corporation dedicated to reducing food waste through its marketplace app and educational initiatives. We are seeking an Enterprise Customer Success Manager to lead our strategic partnerships in the US.

Responsibilities

• Drive Account Growth: Own the health and success of key account partners, focusing on optimizing meals saved.
• Analyze and Manage Risks: Forecast meal savings accurately and proactively address store risks.
• Provide Consultative Support: Offer expert recommendations on food-saving practices.
• Lead Client Meetings: Present at client meetings to ensure alignment and progress.
• Onboard and Train: Ensure client programs are implemented effectively and deliver expected value.
• Manage Portfolio Autonomously: Take ownership of your portfolio, maintaining strong relationships and meeting business KPIs independently.
• Enhance Team Scalability: Contribute to the scalability of the key account team through effective documentation and process optimization.
• Advocate for Partners: Act as the voice of the client within Too Good To Go, advocating for their needs and contributing to our mission.

Requirements

• Previous experience in sales, customer success, business development, or account management, specifically selling into VP+
• Industry experience in food, hospitality, media, or technology
• Strong accountability and demonstrated ability to meet KPIs
• Effective communication and problem-solving skills
• Data analysis skills with raw data to create performance reports and projections
• Enthusiasm for sustainability and environmental issues
• Experience with value-based selling or MEDDICC methodology (preferred)
• Bachelor's degree in business, marketing, or a related field (preferred)

Benefits

• Work Flexibly: Hybrid working from our offices and at home.
• Extra Parental Leave and Days Off: Beyond local legislation and the option to take an extra week of unpaid leave.
• 100% Employer Paid Health Coverage Options: Includes medical EPO plan, dental, and vision.
• 50% Employer Paid Health Coverage Options for Family: Additional benefits for your loved ones.
• Additional Days Off for Significant Life Events: Time off for personal and family occasions.
• Celebrate & Socialize: Regular social events like summer and winter parties, coffee, snacks, and fully-equipped kitchens.
• Paid Volunteer Time: Through our Shareback volunteering programme.
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups: Opportunities to connect and support each other.

How to Apply

Please submit your CV and cover letter in English. A member of our Talent Acquisition team will be in touch within a few weeks. We look forward to reading your application!