Enterprise Customer Success Manager

About the role

Too Good To Go is a certified B Corporation dedicated to reducing food waste through its marketplace app and educational initiatives. We are seeking an Enterprise Customer Success Manager to lead our strategic partnerships in the US.

Responsibilities

• Drive account growth and optimize meals saved
• Analyze and manage risks, leading in resolution strategies
• Provide consultative support and lead client meetings
• Onboard and train new stores, collaborating with stakeholders
• Manage portfolio autonomously, scaling the key account team
• Enhance advocacy and impact by acting as the voice of the client

Requirements

• Previous experience in sales, customer success, business development, or account management
• Strong accountability and demonstrated ability to meet KPIs
• Effective communication and assertiveness in driving deals forward
• Data analysis skills and experience with value-based selling
• Experience with relevant CRM, project management, and analysis tools

Qualifications

• Bachelor's degree in business, marketing, or a related field
• Proactive, organized, and experienced in managing key accounts
• Technical skills in Salesforce, Ninja, Looker, Asana, Google Drive
• Problem-solving skills and critical thinking
• Time management and project management experience
• Organizational skills and effective documentation

Skills

• Polished communication and listening skills
• Expertise in solution selling and data-driven decision making
• Ability to manage and optimize key account portfolios
• Experience with value-based selling and MEDDICC methodology

Benefits

• Work flexibly from our offices or remotely
• Extra parental leave and days off
• 100% employer-paid health coverage options
• 50% employer-paid health coverage options for families
• Paid volunteer time through Shareback program
• Monthly Surprise Bag and other social events

Pay

A reasonable estimate of the range for new joiners for this role in the United States is a base salary of $85,000 - $105,000 with an OTE of $100,000 - $120,000. Actual salaries may vary based on various factors.

Schedule

Hybrid working from our offices or remote work options available.