Enterprise Customer Success Manager

Built In

We’re Built In What We’re Up To. Built In is the only recruitment and employer reputation platform that helps companies measure and shape their reputation in AI search.

What You’ll Be a Part Of

Built In is 14 years strong but operates with the drive and ambition of a startup. You’ll have the opportunity to shape how companies think about employer branding, redefine the playbook, and capture the next wave of demand.

Enterprise Customer Success Manager

We’re looking for an Enterprise Customer Success Manager who thrives at the intersection of customer success, product expertise, and strategic partnership. In this role, you’ll serve as a trusted advisor to some of Built In’s largest enterprise customers, guiding them through onboarding, adoption, optimization, and long-term engagement with our AI employer intelligence platform.

• Lead onboarding and implementation for enterprise customers, ensuring a smooth transition from post-sale through launch
• Guide customers through platform setup, training, and best practices to drive adoption and long-term success
• Build and manage project plans with clear milestones, timelines, and accountability across stakeholders
• Run customer check-ins and business reviews focused on utilization, performance, and optimization opportunities
• Monitor customer engagement and proactively identify risks, escalations, and growth opportunities throughout the customer lifecycle
• Partner cross-functionally with Sales, Product, Support, Marketing, and Brand Studio teams to deliver a seamless customer experience
• Support enterprise sales efforts through discovery calls, strategic product demos, and consultation on custom implementations and ROI

Requirements

• 4+ years of experience in customer success, account management, implementation, solutions consulting, or a client-facing SaaS role
• Experience managing complex enterprise customer relationships with multiple stakeholders
• Strong project management and organizational skills with exceptional attention to detail
• Excellent communication and presentation skills, including experience leading customer trainings or demos
• Ability to navigate ambiguity, prioritize effectively, and collaborate cross-functionally in a fast-paced environment
• Experience working with enterprise HR tech, recruitment marketing, employer branding, or talent acquisition platforms
• Strong consultative and strategic problem-solving skills with the ability to clearly articulate ROI
• Experience working with AI-driven products, analytics platforms, or emerging technology solutions

Benefits

Our base salary range for this role is targeted at $100,000 - $120,000 per year. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's skills, qualifications, experience and work location. The base pay range provided is subject to change and may be modified in the future.

All regular, full-time employees are eligible to enroll in Built In's benefit plans, beginning the first of the month after the first day of employment. Benefits information can be located at https://builtin.com/company/built-in/benefits.

What We Value

• Be Inclusive, Always
• Be Unreasonably Passionate
• Be Humble
• Stay Curious
• Lead with Solutions
• Owne the Result

Equal Opportunity Employer

Built In is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

DEI Commitment

• We have three ERG groups: BuiltOut, United We Parent and Women United in Tech
• We are committed to DEI over the long-term