Enterprise Customer Success Manager (AI-native)

Enterprise Client Partner

Incredible Health is seeking an Enterprise Client Partner to support hospitals and health systems through strategic partnerships, AI-forward innovation, and high-touch executive engagement. The role involves owning value creation, driving adoption, retention, renewals, and expansions across a portfolio of clients.

• Own value creation and drive adoption, retention, renewals, and expansions across a portfolio of hospitals and health systems for the Incredible Health Career Marketplace and Incredible Health Lyn.
• Serve as a strategic advisor from post-onboarding through renewal, including optimizing hiring funnels, rolling out new capabilities, refining processes, and aligning to system-level workforce goals.
• Lead executive engagement with regular executive business reviews, clear success plans, and decisive follow-through.
• Use AI daily, including building AI agents and workflow automations that accelerate reporting, insights, and client execution.
• Translate data into clear narratives and action plans that earn buy-in from clinical, human resources, and C-suite leaders.
• Navigate complex stakeholder landscapes across multiple sites and service lines, including setting shared goals, unblocking dependencies, and delivering timely outcomes.
• Partner cross-functionally to deliver a unified, high-quality client experience and capture voice-of-customer insights to inform roadmaps and service improvements.
• Operate with autonomy and creativity, communicating proactively and moving fast without sacrificing quality.

Requirements

• You have built trusted, strategic relationships with key client stakeholders across large, multi-location hospitals and health systems, including talent acquisition leaders, clinical executives, and operational partners.
• You are fully trained on and confidently drive adoption of the Incredible Health Career Marketplace and Incredible Health's AI agents, advising on workflow optimization, process improvements, and thoughtful AI adoption.
• You have established clear success plans with each client that are aligned to workforce goals, hiring priorities, and internal processes, and are leading proactive, insight-driven conversations.
• You consistently translate data into actionable recommendations that improve hiring speed, quality, and efficiency.
• You operate with a strong proactive rhythm, running effective executive business reviews, collaborating cross-functionally, and managing your portfolio with autonomy, clarity, and a builder’s mindset.
• At least three years of experience in client success, consulting, relationship sales, or account management serving enterprise healthcare systems, with a track record of retention and expansion.
• You have demonstrated success providing consultation to senior-level executives.
• You have proven achievement against revenue retention and growth targets.
• You are hands-on, AI-forward operators who enjoy experimenting, iterating, and building simple agents and automations to scale your workflow and improve client outcomes.
• You are skilled in change management, enablement, and guiding healthcare systems through AI adoption with care, clarity, and guardrails.
• You are analytical, curious, and structured, able to turn complex data into focused insights and decisive next steps.
• You are highly proactive and self-directed. You are organized, calm under pressure, and skilled at prioritizing in fast-moving environments.

Qualifications

• Background in healthcare technology and/or experience in nursing or recruiting is highly preferred.
• You are willing to travel up to 25% of the year.

Benefits

• A competitive, market-based salary aligned with your skills and experience.
• A comprehensive benefits package covering medical, dental, and vision coverage with shared premiums.
• Commission and/or equity may be offered based on the position.
• Unlimited vacation, so take a break when you need it!
• A generous family leave policy so that you can spend time bonding with new additions to your family.

About the Role

Incredible Health is a software and AI-powered healthcare career marketplace, trusted by over 1,500 U.S. hospitals, ambulatory surgery centers, home health organizations, and over one million U.S. nurses, technicians, and technologists. Our vision and mission are to help healthcare professionals live better lives and find and do their best work. We are backed by $100M from top-tier venture capital firms and operate nationally.