Enterprise Architecture Governance – ServiceNow Solution Engineer, AVP
Position Summary
The Enterprise Architecture Governance team is seeking a ServiceNow engineer to support the design, implementation, automation, and continuous improvement of governance processes, workflows, and reporting across the firm’s Enterprise Architecture ecosystem.
Key Responsibilities
ServiceNow Development & Engineering: Design, build, and maintain ServiceNow APM solutions, including application onboarding, lifecycle management, and compliance tracking.
Configure and extend data models (APM, CMDB, CSDM), workflows, forms, and governance pipelines.
Develop scripts (Business Rules, Client Scripts, Script Includes) and automations using Flow Designer.
Create integrations using REST APIs and IntegrationHub.
Create dashboards and performance analytics for application portfolio visibility, lifecycle tracking, and risk insights.
Maintain scalable, high-performing, and maintainable platform solutions.
Enterprise Architecture Governance Enablement: Support governance processes such as onboarding workflows, ARB reviews, and stage-gated approvals.
Maintain application inventory, ownership, and classification data.
Contribute to initiatives including application rationalization, lifecycle tracking, and standards compliance.
Partner with architecture, IAM, risk, and control teams to ensure accurate data and audit readiness.
Automation, AI & Process Optimization: Identify and implement automation opportunities using ServiceNow, Flow Designer, and Power Platform tools.
Leverage Microsoft Copilot and ServiceNow AI to generate insights, summaries, and workflow improvements.
Enable intelligent analysis of APM and CMDB data for better decision-making.
Enhance governance processes through automated validations, notifications, and reporting.
Balance innovation with strong governance, auditability, and platform standards.
Required Qualifications
Experience: 4–6 years of experience in ServiceNow development, APM, enterprise architecture, or governance-related roles.
Hands-on experience delivering end-to-end ServiceNow solutions.
Strong collaboration across cross-functional teams (architecture, development, risk, operations).
Technical Skills: Strong ServiceNow expertise (APM, CMDB, scripting, Flow Designer, integrations); proficiency in JavaScript; understanding of platform governance and SDLC practices.
Preferred
ServiceNow certifications (CSA, CAD).
Experience with Power Platform and Microsoft Copilot.
Knowledge of frameworks such as TOGAF, ITIL, or CSDM.
Experience in financial services or other regulated industries.
Education
Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience.