Enterprise Architect - McAfee Policy

Location: Onsite, San Antonio, TX. Clearance: Secret (McAfee Policy Clearance Required).

Key Responsibilities

• Serve as technical lead for diagnosing, resolving, and preventing issues linked to McAfee Policy Auditor agents on Domain Controllers, ensuring continuous Directory Services operations.
• Execute advanced troubleshooting for authentication failures, system lockups, and resource contention on Windows Domain Controllers, using systematic escalation protocols for unresolved cases.
• Collaborate with Directory Services, McAfee, and cybersecurity teams to assess operational impact, analyze resource utilization, and recommend corrective actions following McAfee product updates.
• Lead and coordinate uninstall/reinstall processes for McAfee products, validating successful remediation through post‑action system health checks and user experience verification.
• Maintain clear, prompt, and comprehensive communication with leadership and stakeholders—issuing incident notifications, progress reports, and after‑action reviews per organizational protocol.
• Conduct detailed Root Cause Analysis (RCA) for recurring or critical incidents, producing actionable recommendations and process improvements to minimize future disruptions.
• Develop and maintain documentation, runbooks, and knowledge‑base articles, ensuring vital information is preserved across shift changes and for incident‑response continuity.
• Propose and implement permanent preventive controls, such as exemption policies for Domain Controllers during McAfee Policy Auditor deployments—coordinating with product owners for safe update management.
• Enforce ITIL 4‑aligned problem, change, and knowledge management practices, incorporating continuous‑improvement strategies and lessons learned into future operations.
• Ensure all incident responses, remediation steps, and security modifications are fully compliant with cybersecurity best practices and DHA policies, including evaluation of exemption requests for potential risk impact.
• Provide Tier 2 and Tier 3 technical support, acting as escalation point for complex system or integration issues, and drive efficient problem resolution in collaboration with vendors and internal teams.

Qualifications

• BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET‑accredited or CAE‑designated institution.
• Active Secret clearance.
• 9+ years experience as an Enterprise Architect.
• Microsoft Certified: Cyber Security Architect Expert or Microsoft Certified: Azure Solutions Architect Expert.
• Active or recent DHA experience (highly desired).
• DoD Military Training: F07DZZ1, M03385G, M10395B, M223854, A‑150‑0045 (now W‑250‑0750), A‑531‑0021 (now W‑250‑0750), A‑150‑3400 (now W‑250‑0750), A‑150‑1980, A‑150‑1202, A‑150‑1203, A‑150‑1250, A‑150‑1855 / A‑150‑1940, A‑113‑0205, A‑113‑0175, A‑113‑0018.
• Certifications (any of): Cloud+, CISSO, GCIA, GCSA, GCLD, GICSP, CISSP‑ISSAP, CISSP‑ISSEP (or conditional alternatives), GLSC, CISSP.
• Proven history of delivering data‑driven solutions with a customer‑first mindset.

Pay

The likely salary range for this position is $130,000 – $160,000. Final compensation will consider relevant work experience, skills, certifications, education, and contract provisions.

Benefits

• PTO including paid parental, military, and bereavement leave.
• Eleven paid Federal holidays, five of which are floating holidays.
• Health and Dental Insurance with 100% employer‑paid premiums for employee coverage under the HDHP health plan.
• Life Insurance, STD/LTD term disability coverage with employer‑paid premiums.
• 401(k) plan with a match, 100% vested after two years of service.
• Flexible benefit plans: FSA, DFSA, HSA.
• Annual tuition and professional development reimbursement.

About the Company

Alpha Omega is an award‑winning solutions provider delivering mission‑enabling technology and strategic solutions for federal customers. Founded in 2016, the firm has grown to over 700 employees nationwide, supporting agencies across National Security (e.g., DHS, Navy, Air Force, Army, State Department) and National Resilience (e.g., FDIC, Treasury, HHS, NIH, NOAA, USDA). Recognized as a Virginia Best Places to Work (8 times), Inc. 5000 honoree (7 times), and Washington Post Top Workplaces (4 times), Alpha Omega emphasizes a culture guided by its HEART values—Harmony, Engagement, Accountability, Resourcefulness, and Tenacity.