Enterprise Architect – Insurance Smart Apps

The Opportunity

We are seeking an experienced Smart Apps Architect Leader to define and lead the architecture strategy for Assure™ Smart Apps across the ServiceNow ecosystem and the broader DXC Assure Platform.

This is a highly visible architecture leadership role responsible for designing scalable, secure, and reusable solutions across a modern insurance technology landscape. You will partner with product leaders, engineering teams, delivery organizations, and executive stakeholders to shape platform strategy and deliver innovative solutions that support the future of insurance operations.

What You'll Do

Architecture Leadership

• Own the end-to-end architecture strategy for Assure Smart Apps and related insurance platform capabilities.
• Define target-state architectures across user experience, workflow automation, orchestration, integrations, and core insurance systems.
• Establish architectural standards that enable scalability, security, resilience, observability, and long-term maintainability.
• Drive modernization initiatives while ensuring platform stability, upgradeability, and operational excellence.
• Partner with architecture and engineering leadership to align technology investments with business objectives.

Platform & Solution Design

• Develop reusable architecture patterns, reference architectures, and integration frameworks.
• Champion API-first, event-driven, and configuration-over-customization approaches.
• Define clear architectural boundaries across ServiceNow, Assure Platform services, orchestration layers, and enterprise applications.
• Enable modular, loosely coupled solutions that reduce complexity and eliminate duplication of business logic.
• Ensure solutions support enterprise-scale deployment across multiple insurance clients and environments.

Technical Leadership & Governance

• Translate business and product requirements into scalable technical architectures.
• Guide engineering teams on workflows, APIs, integrations, data models, security, and user experience design.
• Lead architecture reviews, technical governance forums, and key technology decisions.
• Identify architectural risks, technical debt, and opportunities for continuous improvement.
• Establish engineering best practices across development, testing, deployment, and operations.

Innovation & Transformation

• Evaluate and incorporate AI, automation, analytics, and intelligent workflow capabilities where they deliver measurable business value.
• Assess emerging technologies and drive adoption through governed architecture standards.
• Collaborate with Product, Engineering, Operations, and business stakeholders to accelerate digital transformation.
• Help shape the future evolution of DXC's insurance technology platforms.

Mentorship & Influence

• Mentor architects, engineers, and technical leaders.
• Promote architecture excellence, platform thinking, and engineering discipline.
• Build alignment across distributed teams and cross-functional stakeholders.
• Influence technical strategy at both project and enterprise levels.

What You'll Bring

Required Experience

• 10+ years of experience in software engineering, solution architecture, or enterprise architecture.
• Proven experience designing and governing enterprise-scale SaaS and platform-based solutions.
• Strong expertise in cloud-native, API-first, and event-driven architectures.
• Demonstrated ability to lead architecture initiatives across multiple teams and stakeholders.
• Experience communicating complex technical concepts to both technical and executive audiences.

ServiceNow Expertise

• Deep hands-on experience with:
• - Scoped Applications
• - Flow Designer
• - Integration Hub
• - UI Builder
• - CMDB
• - Service Catalog
• - Automated Test Framework (ATF)
• Additional experience with:
• - ServiceNow governance and operating models
• - Multi-instance environments
• - Upgrade and release management
• - Source control strategies
• - DevSecOps practices
• - Enterprise ServiceNow implementations

Technical Expertise

• SaaS and multi-tenant platform architecture
• Microservices and distributed systems
• REST and GraphQL APIs
• Event-driven integration and orchestration
• Enterprise integration patterns
• Data governance and synchronization strategies
• Observability, resiliency, and performance engineering
• CI/CD pipelines and modern DevOps practices
• Cloud architecture principles

Insurance Domain Experience

• Experience with insurance technology ecosystems, including:
• - Policy administration platforms
• - Claims management systems
• - Billing platforms
• - Customer engagement solutions
• - Document management systems
• - Insurance data platforms
• - Modern insurance administration platforms
• Experience with insurance core platforms such as Guidewire, Duck Creek, Sapiens, Majesco, or similar solutions is highly desirable.

Leadership Skills

• Strong stakeholder management and communication skills.
• Ability to influence engineering, product, operations, and executive leadership teams.
• Experience participating in or leading Architecture Review Boards (ARB) and governance forums.
• Ability to balance strategic architecture vision with practical delivery execution.

Why Join DXC?

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.