Enterprise Architect 8- Retail and Consumer Goods

About the role

The ideal candidate will have retail and consumer goods experience at an enterprise level. Collaborate cross-functionally with sales, solutions, go-to-market teams, product management, customer success, and partners to accelerate strategic customer engagements and transformation initiatives for prioritized accounts. A key aspect of this role is to help define the future of work as Salesforce customers adopt data excellence and AI-driven solutions into their business operations.

Responsibilities

• Engage with clients as a Salesforce Customer 360 architecture expert. Leverage your understanding to craft architectures that meet your customer’s unique needs and long-term business goals.
• Act as a trusted advisor across the customer lifecycle—facilitating discovery sessions, whiteboarding solution concepts, and leading architecture visioning.
• Translate customer goals into sequenced, dependency-aware roadmaps that align business strategy to technical execution.
• Travel to customer engagements is around 30%.
• Harness your broad knowledge in applications, systems, AI, data, integration, security, cloud computing, analytics, and process automation to guide clients through their transformational journeys.
• Determine which Salesforce technologies to leverage in a customer's architecture landscape, advising on co-existence with external market-leading tech.
• Guide the alignment between current state and future vision using Salesforce EA methodologies and frameworks. Ensure alignment between intended architecture and implemented solutions, guiding course correction where needed.
• Determine the best Salesforce and third-party technologies to integrate into customer architectures, based on product knowledge, standard EA frameworks, and Salesforce EA methodologies. Design and evangelize scalable, extensible solutions that support long-term adoption, consumption, and platform growth across Sales, Service, Marketing, Data, and Integration.
• Leverage your deep industry experience to build credibility with your customers and understand their unique requirements. Tailor solution strategies to industry-specific compliance, data, and operational models.
• Build strong relationships with key sponsors and stakeholders including IT leaders and Chief Architects; guiding their selection, implementation approaches, adoption strategies, and value realization from Salesforce solutions.
• Earn the confidence of prospects and customers by demonstrating a deep understanding of their business strategy, customer experiences, technology landscape, and industry requirements.
• Conduct executive interviews, architecture and technical workshops, ensuring customers are well-equipped to adopt, scale, and realize value from Salesforce technology. Drive alignment between solution architecture and business value.
• Work closely with various Salesforce teams, including account executives, solution engineers, cloud specialists, professional services, industry advisors, and customer success teams to drive impactful customer engagements. Lead the full solutioning motion from pre-sales through delivery alignment and ongoing lifecycle engagement.
• Proactively monitor customer adoption, architecture alignment, and platform health to identify early signals of risk or underutilization. Provide recommendations to improve adoption, value realization, and long-term platform success.
• Partner with Customer Success and Business Value teams to connect architecture decisions to measurable business outcomes.

Requirements

• 10+ years in enterprise, software, or systems architecture roles
• Proven consulting background with direct customer engagement, especially in pre-sales or advisory roles
• Salesforce multi-cloud architecture experience and ability to whiteboard enterprise solutions
• Strong Knowledge Of Cloud-native architecture (SaaS, PaaS, multi-tenancy)
• Enterprise data strategy and system integration
• AI/ML, automation, and business process orchestration
• Enterprise security in cloud/hybrid environments
• Excellent storytelling and communication skills—comfortable presenting to both technical and executive stakeholders
• Experience supporting customers across both pre-sale and post-sale lifecycle phases is a plus

Preferred Qualifications

• Retail and Consumer goods experience
• Salesforce implementation experience (hands-on or advisory)
• Salesforce certifications (e.g., Core Products Certifications, Application Architect, System Architect, CTA candidate)
• Experience with business capability modeling, value stream alignment, or design thinking methodologies
• Knowledge of data privacy and compliance frameworks in regulated industries
• B.S. Computer Science, Software Engineering, MIS
• Knowledge of related applications, relational databases, and ERP technologies
• Strong oral, written, presentation, collaboration, and interpersonal communication skills
• Ability to work as part of a team to solve technical problems in varied political environments

Benefits

At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pay

The typical base salary range for this position is $173,460 - $231,980 annually. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $190,750 - $225,150 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Schedule

Your recruiter can share more about the specific schedule for the job location during the hiring process.