Enterprise Applications Analyst

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers—while also maintaining the flexibility for meaningful work-life balance.

About the role

As an Enterprise Applications Analyst reporting to the Director of Enterprise Applications, you will be a trusted technical specialist responsible for ensuring the security, compliance, and operational integrity of iManage's enterprise business applications and SaaS ecosystem. Your work directly impacts application governance, user productivity, and security posture across the organization. This role combines hands-on technical expertise, meticulous attention to detail, and a commitment to data integrity. You will partner with internal stakeholders, IT teams, and business users to maintain visibility into application health, user activity, compliance requirements, and operational processes. Your contributions support iManage's IT Operations Charter by advancing organizational maturity across Enterprise Systems and building the operational foundation for scalable application governance.

Responsibilities

• Conduct application audits and user activity analysis across the enterprise SaaS portfolio to assess compliance, identify risks, and validate proper system usage.
• Perform comprehensive access permission reviews and access certifications, ensuring principle of least privilege and timely deprovisioning of user accounts.
• Evaluate new and existing applications for alignment with security standards, business requirements, and architectural principles before procurement or renewal decisions.
• Maintain detailed application documentation including user access matrices, process flows, integration dependencies, and compliance mappings.
• Support SaaS management and identity governance platforms (BetterCloud, Entra ID, and similar tools) to maintain accurate application inventories and user entitlements.
• Research and recommend improvements to application governance processes, controls, and workflows that enhance efficiency and reduce operational risk.
• Monitor and report on application health metrics, including user inactivity, license utilization, security findings, and cost anomalies.
• Manage and triage application-related support tickets, coordinating with stakeholders, and documenting resolutions for future reference.
• Assist with application rationalization initiatives by analyzing usage data, identifying overlapping functionality, and supporting consolidation recommendations.
• Prepare audit-ready reports and compliance documentation for internal governance reviews and external regulatory assessments (SOC 2, ISO 27001, GDPR).
• Communicate findings and recommendations clearly to technical and non-technical audiences, translating complex data into actionable insights.
• Support identity and access management governance, including user provisioning/deprovisioning workflows and role-based access control validation.
• Support application change management initiatives by coordinating with global IT and user teams, documenting system changes, assessing impact on access controls, and ensuring proper communication and testing protocols are followed.
• Participate in scheduled maintenance windows and provide rotational off-hours support as needed to assist with application deployments, user issue resolution, and operational continuity across global time zones.

Requirements

• At least 2 years of hands-on experience in application management, systems administration, access management, or IT auditing.
• Demonstrated expertise in identity and access management concepts, including user provisioning, deprovisioning, and access control frameworks.
• Experience with SaaS management platforms such as BetterCloud, Zylo, Okta, or similar solutions for application visibility and governance.
• Working knowledge of cloud identity platforms (Entra ID, Okta) and SSO/SAML concepts.
• Strong experience with ticketing systems and service management processes (IT Service Management, ITIL fundamentals a plus).
• Proficiency with spreadsheets and data analysis tools to conduct user activity reviews, access audits, and reporting.
• Experience conducting or supporting access reviews, user provisioning audits, or compliance assessments.
• Excellent organizational skills with the ability to manage multiple projects, maintain detailed documentation, and meet audit timelines.
• Strong attention to detail and ability to identify discrepancies or anomalies in complex datasets.
• Clear written and verbal communication skills with the ability to explain technical findings to business stakeholders.
• Bachelor's degree in Information Technology, Computer Science, Business Administration, or equivalent professional experience.
• Knowledge of security compliance frameworks (SOC 2, ISO 27001) and regulatory requirements is strongly preferred.

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply anyways!

Benefits

• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
• Own your career path with our internal development framework, including unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower you to balance personal time with professional commitments.
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.
• Market competitive salary applied through a consistent, equitable process, regularly reviewed based on industry data.
• Annual performance-based bonus.
• Comprehensive Health/Vision/Dental/Life Insurance.
• 401k Retirement Savings Plan with a company match up to 4%.
• Enhanced leave for expecting parents: 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Flexible time off policy to take the time off that you need for vacation, volunteering, celebrating holidays, or simply recharging.
• Multiple company wellness days each year to prioritize mental health and well-being.
• Access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.

Pay

The overall US annual base salary range for this position is $65,000 – $95,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits.

About iManage

At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes. Our work is not always easy but it is ambitious and rewarding. So we’re looking for people who embrace challenges, thrive on solving problems, and collaborate with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.