Enterprise Application Support Engineer 711

Key Responsibilities

• Support and maintain a highly customized IBM Maximo environment and related enterprise integration components.
• Serve as technical liaison with the vendor, coordinating troubleshooting, issue resolution and implementation of vendor-recommended fixes and patches.
• Troubleshoot application, database, middleware, and infrastructure issues across development, test, and production environments.
• Analyze and troubleshoot Java Server Pages (JSPs), Linux shell scripts, configuration files, and integration components to identify and resolve system issues.
• Support and maintain interfaces between Maximo and external workforce and enterprise systems.
• Perform application patching, upgrade, and configuration activities using IBM Installation Manager and related IBM tooling.
• Apply patches and security updates required to maintain compliance with security requirements and IAVA remediation efforts.
• Support WebSphere Application Server administration tasks, including reviewing and updating application server configurations and parameters.
• Execute SQL queries and troubleshoot database-related issues, including reviewing tables, updating data, and supporting minor schema changes.
• Aid in system deployments, testing, validation, and operational sustainment activities.
• Support Linux-based environments, including reviewing logs, troubleshooting issues, and maintaining operational scripts.
• Collaborate with technical teams and customer stakeholders to document issues, solutions, system configurations, and operational procedures.
• Participate in troubleshooting and root cause analysis activities to improve system reliability and operational stability.

Required Qualifications

• TS/SCI with Polygraph
• Bachelor's degree in a technical field from an accredited college or university and fourteen (14) years of demonstrable experience is required.
• Five (5) years of additional technical experience on projects with similar hardware/software processes may be substituted for a bachelor's degree.
• Experience with agile development methodologies.
• Willingness to learn and develop strong understanding new technologies and products.
• Experience developing and updating technical documentation including system architecture diagrams.
• Experience working with end-user customers.
• Must be able to work between the core hours of 10AM-2PM. Exceptions will be considered on a case-by-case basis.

Desired Qualifications

• AWS experience
• Experience in an Agile development environment
• Experience working with the Atlassian Tool Suite
• Experience executing test procedures
• Experience developing and updating technical documentation including system architecture diagrams.