Enterprise AI Tools Specialist

About the role

Help to maintain and support AI Tool environments to ensure these services remain available to end-users. Create AI-powered tools/processes that generate value for the firm's clients by streamlining legal and operational tasks and improving understanding. Ability to work with technical and non-technical staff to turn ideas into products. Act as escalated support for AI-related questions from both end-users and IT staff.

Key Responsibilities

• Work with end-users to vet, standardize, and deploy AI-related processes as department-wide tools
• Diagnose and resolve AI tool issues including license assignment, feature availability, prompt effectiveness, and integration failures across platforms
• Configure and maintain AI tool settings, access controls, and policies in alignment with IT security standards for each platform
• Advise users on selecting the most appropriate AI tool for a given task based on each platform's strengths, cost, and organizational use-case guidelines
• Partner with department leaders to identify workflow automation opportunities across the firm approved AI tools
• Gather and synthesize user feedback across platforms to refine training materials and surface new use cases for leadership consideration
• Develop and deliver end user training content across varying technical skill levels
• Develop and maintain a unified knowledge base of common issues, FAQs, and self-service guidance covering all AI platforms
• Collaborate with the helpdesk team to triage, document, and resolve AI-related support tickets, escalating to vendor support where required
• Monitor user feedback channels and translate recurring issues into actionable product or training improvements
• Manage license provisioning, assignment, and lifecycle tracking for firm selected AI tools
• Monitor usage analytics across platforms to track adoption trends, identify underserved user groups, and report to leadership
• Ensure compliance with organizational data governance policies across all AI platforms, including data residency, retention, and sharing restrictions
• Coordinate with the security team to review AI platform data handling and retention practices

Qualifications

• Bachelor's degree in Computer Science or a related field, or equivalent work experience
• Experience working directly with end-users on requirements and then independently developing scripts or small tools, ideally related to GenAI or automation
• Experience developing scripts in PowerShell, Python, or C Sharp is required
• Experience creating AI-powered Tools is required
• Experience working directly with Microsoft 365 Copilot, Google Gemini for Workspace, or Anthropic Claude for Work is desired
• Law firm experience preferred
• Strong written and verbal communication skills
• Demonstrated problem-solving and critical thinking abilities especially when balancing competing priorities
• Proven ability to manage deadlines and consistently deliver results
• Ability to think both abstract and linear and be solution oriented
• Ability to work well within a team-oriented environment and contribute to effective team relationships and processes
• Proficiency in using AI tools in alignment with established practices and standards
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
• Ability to change and adapt to current and future responsibilities and circumstances, with consistent adherence to firm policies and procedures

Pay

The estimated starting pay range is $103,000-$129,000 per year. Final compensation will be based on a variety of factors, including education, experience, skills, professional background, and overall qualifications. The salary range for this position is consistent across all geographic markets.