Enterprise AI Platform Specialist

Essential Job Functions And Responsibilities

• Support the technical administration of the firm’s enterprise AI tool stack, including platform configuration, user settings, feature settings, administrative controls, and vendor coordination.
• Perform hands-on testing and demonstration of existing AI tools to help show platform functionality, practical application, and usefulness.
• Provide escalation support for AI platform issues beyond first-line Service Desk support, including advanced troubleshooting, vendor coordination, and issue documentation.
• Maintain documentation related to AI platforms, vendor materials, configuration decisions, review history, support procedures, release changes, use case testing, and operational processes.
• Monitor AI platform health, usage, license, utilization, and adoption data.
• Partner with other IT teams regarding SSO, integrations, platform dependencies, reporting, and technical implementation considerations.
• Support technical evaluations of new AI tools, features, integrations, and platform changes by developing review materials that summarize capabilities, data handling, administrative controls, configuration options, support impacts, and implementation considerations.
• Help translate AI platform capabilities into practical examples, documentation, demonstrations, and implementation considerations that support informed decision-making and responsible adoption.
• Support the rollout, adoption, and optimization of approved AI tools, features, and use cases by partnering with Learning & Development and IT Communications to provide technical content, platform guidance, and user enablement resources.
• Participate in agile sprint activities, including backlog review, sprint planning, status updates, and task completion.
• Complete assigned work stories, support tasks, documentation updates, testing activities, and operational follow-ups through structured work management practices.

Qualifications

• An ideal candidate will have 3 or more years of relevant professional experience administering, supporting, implementing, or operating enterprise SaaS platforms or similar business technology systems.
• Experience with enterprise AI tool administration preferred, including Microsoft Copilot, ChatGPT Enterprise, Claude, or similar platforms preferred.
• Demonstrated interest in AI tools and curiosity around emerging AI capabilities and the evolving enterprise AI technology landscape.
• Strong technical aptitude and comfort learning new AI platforms, administrative consoles, configuration settings, vendor documentation, and support processes.
• Hands-on proficiency with AI tools, including testing functionality, documenting findings, and helping demonstrate practical use to stakeholders preferred.
• Experience supporting AI tool evaluations from a technical and operational perspective, including data access, integrations, admin controls, supportability, logging, reporting, and enterprise readiness.
• Familiarity with assessing AI use cases for practical usefulness, technical feasibility, operational impact, user adoption considerations, and support requirements.
• Ability to gather, organize, summarize, and maintain technical information clearly and accurately.
• Experience working with technical teams and business stakeholders.
• Strong communication skills, with the ability to explain technical concepts to diverse audiences, both technical and nontechnical.
• Strong organizational skills and attention to detail.
• An inclusive and growth-oriented mindset, strong interpersonal skills, and an ability to work across differences.