Enterprise Account Executive – TicketMind

The Enterprise Account Executive for TicketMind is responsible for leading the go-to-market efforts for an AI-powered solution designed to improve technical support operations. The role involves closing deals, developing a sales process, and shaping the product based on real customer feedback.

Responsibilities

• Own the full sales cycle from initial conversation through close
• Sell TicketMind to mid-market and enterprise organizations across North America
• Navigate multi-stakeholder environments including support leadership, operations teams, and technical stakeholders
• Work with technology and integration partners when appropriate to support deal development and customer deployments
• Build and manage your own pipeline alongside marketing-driven demand generation and partner-sourced opportunities
• Develop outbound strategies to engage support leaders and support operations teams
• Identify opportunities where TicketMind can significantly improve ticket diagnosis, resolution time, and support efficiency
• Help define a repeatable sales process for TicketMind, including how we work with partners across the sales cycle
• Work closely with product and marketing to refine messaging, positioning, and ICP
• Translate early customer conversations into insights that shape the product and go-to-market strategy
• Develop and manage the sales motion for TicketMind
• Close multiple mid-market and enterprise TicketMind deployments within the first 6-12 months
• Help refine our ICP and messaging based on real customer conversations
• Help lay the foundation for scaling the TicketMind sales team
• Help shape the next phase of growth for TicketMind
• Collaborate closely with product, marketing, and partnerships to refine messaging and strategy
• Understand and guide prospects through how TicketMind integrates into their existing systems and processes
• Help build the foundation for the TicketMind sales team

Requirements

• 5+ years of experience in B2B SaaS sales selling to mid-market or enterprise customers
• Proven ability to close complex deals involving multiple stakeholders
• Experience selling products with ACVs of $50K+
• Experience selling into support organizations or technical operations teams
• Background at companies such as Atlassian, ServiceNow, Zendesk, PagerDuty, Datadog, or similar platforms is a strong plus
• Experience working at a startup or early-stage company is required
• Comfortable operating in an early-stage environment where processes are still evolving
• Ability to collaborate closely with product, marketing, and partnerships to refine messaging and strategy
• Strong ability to understand operational workflows and business problems
• Comfortable selling to leaders who care more about outcomes than underlying architecture
• Able to translate technical capabilities into clear business value
• Self-starter who takes ownership of deals from first conversation through close
• Hungry to build something meaningful and help bring AI-powered support systems into real production environments
• Comfortable navigating ambiguity and moving opportunities forward

Qualifications

• Proven success in closing complex deals involving multiple stakeholders
• Experience selling products with ACVs of $50K+
• Experience selling into support organizations or technical operations teams
• Comfortable operating in an early-stage environment where processes are still evolving
• Ability to collaborate closely with product, marketing, and partnerships to refine messaging and strategy
• Strong ability to understand operational workflows and business problems
• Comfortable selling to leaders who care more about outcomes than underlying architecture
• Able to translate technical capabilities into clear business value
• Self-starter who takes ownership of deals from first conversation through close
• Hungry to build something meaningful and help bring AI-powered support systems into real production environments
• Comfortable navigating ambiguity and moving opportunities forward