Enterprise Account Executive - East

About the role

We’re looking for an Enterprise Account Executive to join our knowledgeable sales team. In this high-impact role, you’ll lead the charge in building relationships with large, complex enterprises and guiding them through the transformative power of Crescendo’s AI solutions. This is an exciting opportunity for someone who thrives in a fast-paced, entrepreneurial environment, and has a proven track record of driving new business and delivering strategic solutions to top-tier clients.

What You’ll Do:

• Drive Sales Excellence: Develop and execute strategic plans to uncover new opportunities and build relationships across multiple departments, including CX, IT, and executive leadership.
• Solution Selling: Position Crescendo’s Augmented AI solutions as the key to solving enterprise customer experience challenges. Tailor presentations, demos, and proposals to meet the unique needs of each client and clearly articulate the ROI of our solutions.
• Customer Engagement: Build long-term relationships with C-level executives and other senior stakeholders. Serve as a trusted advisor, providing insights into industry trends and best practices in customer experience, AI, and automation.
• Cross-Functional Collaboration: Work closely with our product, marketing, and customer success teams to ensure alignment on client needs and expectations, ensuring the seamless delivery of solutions post-sale.
• Market Expansion: Identify and pursue new business opportunities within your assigned region, expanding Crescendo’s footprint within key accounts and verticals. Help us grow our presence in the most dynamic and high-potential markets.
• Achieve Sales Targets: Consistently meet and exceed sales quotas while maintaining a high level of professionalism and client satisfaction. Track progress and ensure timely reporting to leadership on sales activities, forecasts, and pipeline status.
• Thought Leadership: Represent Crescendo at industry events, conferences, and networking sessions. Become a thought leader in the AI and customer experience space by sharing insights, case studies, and success stories with clients and prospects.

What We Expect From You:

• Proven Success: 3+ years of experience in Enterprise sales, specifically in CX, AI, or similar technology solutions. You should have a strong history of closing complex, multi-million-dollar deals and managing relationships with large, global enterprises.
• Consultative Approach: A deep understanding of consultative selling and the ability to engage C-level decision-makers in strategic discussions around AI and customer experience.
• Self-Starter: Ability to take ownership and lead initiatives independently while working effectively in a team-oriented, collaborative environment.
• Relationship Building: Exceptional interpersonal and communication skills. You know how to build trust and rapport with internal and external stakeholders at all levels.
• Sales Acumen: Strong understanding of the sales process and proven ability to manage a complex sales pipeline.
• Problem Solver: Ability to think critically and creatively to design solutions that align with the unique needs of each client, while delivering tangible value.
• Adaptability: Comfort in navigating a fast-paced, dynamic environment with changing priorities.

What You’ll Get In Return:

• Remote working arrangements
• Competitive base salary
• Generous paid time off
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• A front-row seat to one of the fastest SaaS growth stories of the decade
• The chance to say: “I was there from the start.”

Company Culture Is At Our Core

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

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