Enterprise Account Director

About the role

As an Account Director at Later, you'll play a crucial role in supporting and nurturing our top-tier enterprise clients, ensuring their growth and success. You'll work closely with the sales team, leveraging your industry expertise and strategic insights to build strong, long-term relationships with brands and agencies. Your primary focus will be to help clients achieve their business goals, drive revenue growth, and ensure seamless execution of client initiatives.

Responsibilities

• Own the long-term success and commercial growth of a portfolio of enterprise clients, with accountability for retention, expansion, and multi-year value creation.
• Develop and execute tailored account success plans that align Later's capabilities to each client's strategic business objectives.
• Proactively identify expansion opportunities by deeply understanding client priorities, organizational changes, and market dynamics.
• Partner closely with Sales to support enterprise growth strategies, including renewals, upsells, and strategic expansions.
• Lead high-impact client engagements including executive business reviews, strategic planning sessions, and educational workshops (e.g., lunch-and-learns).
• Serve as the primary point of contact across the full client lifecycle—onboarding, execution, expansion, and renewal—ensuring clarity, momentum, and accountability at every stage.
• Navigate complex, regulated environments with confidence, ensuring solutions meet client requirements while maximizing business value.
• Ensure seamless execution by partnering closely with delivery and execution teams to translate strategy into results.
• Collaborate cross-functionally with Sales, Product, Marketing, Data, and Delivery teams to design solutions that solve real client problems.
• Act as an internal advocate for enterprise clients, ensuring priorities, risks, and opportunities are clearly communicated and addressed.
• Share insights and learnings across teams to elevate how Later serves enterprise customers.
• Be a visible, credible presence with senior client stakeholders, including VPs, C-suite leaders, and department heads. Lead complex client conversations with clarity, confidence, and sound judgment—even in high-pressure or ambiguous situations.
• Model accountability, preparation, and follow-through, setting a high standard for enterprise account ownership across the organization.
• Stay deeply informed on trends in social, influencer marketing, and regulated industries to proactively advise clients. Gather and synthesize client feedback and market insights to inform product evolution and go-to-market strategy.
• Represent Later externally at industry events, webinars, panels, and executive networking forums.

Requirements

• 6+ years of experience in strategic account management, customer success, or enterprise sales, with direct ownership of revenue retention and growth.
• Proven experience working with enterprise brands in influencer or social marketing, ideally within regulated or highly restricted industries.
• Demonstrated success navigating complex enterprise buying cycles and multi-stakeholder decision-making environments.
• Track record of building trusted relationships with senior decision-makers and anticipating organizational changes.
• Exceptional communication, presentation, and negotiation skills, with the ability to command executive-level conversations.
• Bilingual in English and Spanish.

Qualifications

• Strong operational discipline and time management skills to deliver against KPIs and defined business outcomes.
• Experience working cross-functionally with Sales, Product, Marketing, Data, and Delivery teams.
• Willingness to travel as needed to support key client relationships.

Skills

• Strategic & Customer-Centric: Anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
• Curious & Growth-Oriented: Seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
• Collaborative & Resilient: Thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
• Accountable & Honest: Own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
• Emotionally Intelligent: Build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.

Benefits

At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.

Pay

$175,000 - $225,000 OTE

Schedule

Fully remote candidates are considered for select positions.