Enterprise Account Director

About the role

The Enterprise Account Director at Boats Group is responsible for driving net revenue retention, upselling, and cross-selling additional product tiers and modules to a portfolio of accounts. This role requires a deep understanding of customer needs and the ability to bridge the gap between post-sale support and revenue growth.

Responsibilities

• Drive net revenue retention through renewal execution, upsell, and cross-sell of additional product tiers and modules.
• Own a portfolio of accounts as the primary business point of contact.
• Identify and qualify expansion opportunities, partnering with various departments to explore new business opportunities within existing accounts.
• Develop deep, multi-threaded relationships across customer organizations, engaging stakeholders from end users to executive sponsors.
• Conduct structured Quarterly Business Reviews (QBRs) aligned with customer KPIs, ROI metrics, and strategic objectives.
• Deliver a proactive, high-touch service model that anticipates needs, surfaces insights, and brings ideas to customers before they ask.
• Proactively monitor account health scores and usage data to identify risk signals and intervention opportunities.
• Coordinate internal resources, including Sales Onboarding, Support, and Product teams, to resolve complex customer challenges.
• Champion the voice of the customer internally, providing structured feedback loops to Product and Marketing.
• Earn as an escalation point for service issues, owning resolution timelines and customer communication.
• Maintain meticulous account records and activity logs within Salesforce.

Requirements

• 5 or more years of SaaS sales, customer success, or enterprise-level relationship experience.
• Strong commercial acumen with experience managing renewals, upsells, and contract negotiations in a SaaS environment.
• Proficiency with Salesforce or comparable CRM.
• Excellent presentation skills; comfortable delivering executive-level QBRs and ROI narratives.
• Familiarity with negotiating multi-year contract structures is highly preferred.
• Bachelor’s degree in business, Marketing, or related field preferred.

What You'll Receive

• Hybrid Work Flexibility: Remote work on Mondays and Fridays, in-office collaboration from Tuesday to Thursday.
• Generous Time Off: Paid time off starting on day one, multiple paid holidays, birthday off, and a winter break at the end of the year.
• Volunteering Time: 4 paid days annually to contribute to the community.
• Modern Office Perks: Cutting-edge amenities like an electric sit/stand desk, dual monitors, a gym, and a variety of snacks and beverages.
• Comprehensive Benefits Package: Top-tier Medical, Dental, Vision, and Life insurance, along with a 401(k) plan featuring a 4% match.
• Commute Benefits: Free parking in the building’s garage and subsidies for train commuters' monthly passes.
• Professional Development: Access to online training, live courses, and additional funds for courses, seminars, and certifications.
• Team-Centric Atmosphere: A close-knit team that prioritizes relationship-building and personal connections.

About Our Crew

Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers, and customer advocates who push the boundaries of technology to make buying and selling boats easy. We are passionate about our industry and work in an environment where we encourage collaboration, talent development, and shaping the future of the company.