DirectJobHub
Jobs · Customer Service · Georgia

Enterprise Account Coordinator

Nolan Transportation Group (NTG) · Atlanta, GA · 1 wk ago
On-siteCustomer ServiceFull-time

JOB PURPOSE

The Account Coordinator is responsible for the execution of day-to-day tasks for the accounts assigned to them and their team, maintaining daily contact with our customers and acting as the face of NTG to our customer operations teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Act as the front-line resource to provide customer service on the assigned account(s)
  • Manage assigned account(s) load-board as it fits each account; ensure prompt build and activation of loads, proper load coverage, proactive customer communication with updates throughout transit, and provide proof of delivery to customers once the load has delivered
  • Monitor and manage account’s building, scheduling, and tracking responsibilities
  • Help develop and execute the customer service expectations for all associated accounts
  • Respond to all customer emails within the expected time window of the customer
  • Provide best-in-class service/communication to assigned customers in an effort to grow the relationships
  • Maintain knowledge on NTG’s service offerings to identify opportunities for modal and regional diversification with customer
  • Consistent communication with Account Managers and Operations Leads about growth opportunities
  • Perform other related duties assigned

JOB REQUIREMENTS

  • Bachelor’s degree in Business or related field preferred but not required
  • 1 year of transportation or logistics experience strongly preferred
  • Exceptional customer service and problem solving skills
  • Competitive nature with a sense of urgency in a fast-paced environment
  • Attention to detail and highly organized
  • Team player with multi-tasking and prioritizing abilities
  • MS Office proficiency and related computer knowledge
  • Microsoft Excel experience preferred

WORK ENVIRONMENT

Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SCHEDULING

  • This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. – 5:00 p.m.
  • An employee in this position must be available to work occasionally on weekends and evenings, during peak periods.

TRAVEL

Local travel is required. Out of state travel is limited, but may be required for special training/conferences.

DISCLAIMER

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.

RECRUITMENT SCAM NOTICE

Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com’ or from ‘transportationinsight@myworkday.com.’

Similar jobs