Enrollment Specialist/Secretary - (Bilingual-Spanish/English)

Duties And Responsibilities

• Communicates with customers, employees, and other individuals to answer questions, disseminate, or explain information and address complaints.
• Efficiently and effectively handles customer inquiries and complaints.
• Maintains a safe and secure working environment.
• Supports in providing enrollment counseling for incoming students and families.
• Establishes a rapport with local and regional high schools and/or colleges.
• Participates in local community events to increase community awareness of the school and recruit enrollment.

Administrative Responsibilities

• Designs, implements, and maintains filing systems.
• Establishes and monitors procedures for record keeping.
• Ensures security, integrity, and confidentiality of data.
• Designs and implements office policies and procedures and maintain office supplies inventory.

Qualifications, Education And Experience

• Must have a passion for improving educational opportunities for urban students and for building a strong, mission-driven organization.
• Commitment to continued personal and professional growth, and a commitment to the company’s mission, vision, and growth.
• Knowledgeable of clerical practices and procedures.
• Excellent communication skills and strong interpersonal skills.
• Exceptional organizational and planning skills.
• Exceptional work and time management.
• Attention to detail and high level of accuracy.
• Ability to take initiative and be flexible.
• Proficiency in the use of technology.

Education Preferred: High school diploma or equivalent.
Experience preferred: 1–3 years of office experience and proven experience working with customers
Supervisory experience a plus.

Working Conditions

This job is performed in a generally clean and healthy environment. May work with challenging students at times.

Physical Requirements

• Some lifting, carrying, pushing, and/or pulling;
• Significant fine finger dexterity.

Supervision Received

Occasional, minimal guidance, but follows established work methods.

Direct Reports

None.