Enrollment Specialist, Payments

About the role

Join a fun, collaborative team within an ambitious, entrepreneurial global organization. This key position is a work-from-home opportunity.

Responsibilities

• Spend a significant portion of time on the phone, proactively calling suppliers and businesses to support profile activation within the Corcentric payment network.
• Apply excellent communication skills and product knowledge to encourage companies to convert to electronic payments by joining Corcentric payment network.
• Respond to supplier objections and provide information on the benefits of joining the payment program.
• Utilize Excel spreadsheets to complete enrollment-related tasks efficiently.
• Maintain accurate and up-to-date customer records in the Customer Relationship Management (CRM) system, including tracking interactions, updating account details, and referencing historical data.
• Communicate with customers through the case management system to address inquiries and provide support.
• Reference internal knowledge bases, FAQs, and other resources to quickly locate answers to customer questions.
• Conduct online research using search engines and websites to gather or verify business contact information.
• Cookordinator vendor needs across communication channels, managing sensitive data in CRM and related systems to ensure timely and accurate responses.
• Detect and resolve vendor issues independently or escalate complex concerns to a Team Lead or Manager when necessary.
• Follow organizational protocols when interacting with vendors, focusing on active listening, empathy, and effective resolution of concerns.
• Demonstrate empathy and attentiveness in customer interactions, acknowledging their needs and responding appropriately during phone conversations.

Requirements

• Excellent verbal, written and interpersonal communication skills, with a focus on quality service delivery.
• Intermediate level of proficiency with PC software (MS Office applications, internet and web-based applications).
• Attention to detail and accuracy in data entry and case management.
• Accountability and time management to meet deadlines independently.
• Strong collaboration skills with eagerness to contribute to a positive team dynamic.
• Ability to quickly learn new skills and apply them effectively in a fast-paced, dynamic work environment.
• Coachability and a willingness to improve through feedback.

Benefits

• Generous annual paid time off program that increases with tenure.
• Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you.
• An annual paid day off to volunteer for causes that are near and dear to you.
• Paid maternity, paternal/secondary caregiver, and adoptive parent leave.
• Company-paid life and disability insurance.
• 401k program with a company match.
• Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution.
• Dental plan – including orthodontia coverage.
• Vision plan – including discount for LASIK surgery.
• All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
• A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services.