Enrollment Specialist, Payments

About the role

Join a fun, collaborative team within an ambitious, entrepreneurial global organization. This key position is a work-from-home opportunity.

Responsibilities

• Spend a significant portion of time on the phone, proactively calling suppliers and businesses to support profile activation within the Corcentric payment network.
• Apply excellent communication skills and product knowledge to encourage companies to convert to electronic payments by joining Corcentric payment network.
• Respond to supplier objections and provide information on the benefits of joining the payment program.
• Utilize Excel spreadsheets to complete enrollment-related tasks efficiently.
• Maintain accurate and up-to-date customer records in the Customer Relationship Management (CRM) system, including tracking interactions, updating account details, and referencing historical data.
• Communicate with customers through the case management system to address inquiries and provide support.
• Reference internal knowledge bases, FAQs, and other resources to quickly locate answers to customer questions.
• Conduct online research using search engines and websites to gather or verify business contact information.
• Cookordinator vendor needs across communication channels, managing sensitive data in CRM and related systems to ensure timely and accurate responses.
• Detect and resolve vendor issues independently or escalate complex concerns to a Team Lead or Manager when necessary.
• Follow organizational protocols when interacting with vendors, focusing on active listening, empathy, and effective resolution of concerns.
• Demonstrate empathy and attentiveness in customer interactions, acknowledging their needs and responding appropriately during phone conversations.

Requirements

• Excellent verbal, written and interpersonal communication skills, with a focus on quality service delivery.
• Intermediate level of proficiency with PC software (MS Office applications, internet and web-based applications).
• Attention to detail and accuracy in data entry and case management.
• Accountability and time management to meet deadlines independently.
• Strong collaboration skills with eagerness to contribute to a positive team dynamic.
• Able to quickly learn new skills and apply them effectively in a fast-paced, dynamic work environment.
• Coachability and a willingness to improve through feedback.

Benefits

• Generous annual paid time off program that increases with tenure.
• Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you.
• An annual paid day off to volunteer for causes that are near and dear to you.
• Paid maternity, paternal/secondary caregiver, and adoptive parent leave.
• Company-paid life and disability insurance.
• 401k program with a company match.
• Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution.
• Dental plan - including orthodontia coverage.
• Vision plan - including discount for LASIK surgery.
• All medical, dental, and vision insurance plans are available from the first of the month following your start date - no extended waiting period to be eligible!
• No-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services.

Pay

Your compensation package upon joining Corcentric will be based on a variety of factors, including but not limited to your relevant professional experience and qualifications: your certifications, training, and educational achievements; your geographic location; and Corcentric business and organizational requirements. It is expected that the hourly pay rate for this full-time role will be between $20-$22/hour, plus eligibility for our annual discretionary bonus program.

Schedule

This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to see, talk, and hear. Willing and able to travel as required by job responsibilities and business needs.