Enrollment Specialist

About the role

Nabi Health is a fast-growing digital health platform helping people access high-quality eating disorder care covered by insurance. We match patients with registered dietitians and help them get scheduled quickly and compassionately. As a Patient Enrollment Specialist, you will speak with prospective patients, answer questions, guide them through scheduling, and ensure they feel supported throughout the process. Experience in enrollment, intake, scheduling, customer support, or other phone-heavy roles is helpful.

Responsibilities

• Call and text patients to schedule their first appointment
• Handle a steady volume of outreach each day
• Follow up consistently and document touchpoints
• Explain our program clearly and compassionately
• Navigate common questions or concerns
• Coordinate closely with the care team for smooth handoff

Requirements

• Experience in a phone-based role (healthcare, intakes, enrollment, call center, customer support, admissions, aesthetics, etc.)

Qualifications

• Strong communicator with warm and confident energy
• Reliable, organized, and proactive with follow-ups
• Comfortable using scripts and following clear processes
• Available across morning/afternoon/evening shifts (some weekend availability is a bonus)

Benefits

• Mission-driven company helping people access eating disorder care
• Supportive team and clear, structured processes
• Opportunity to make a meaningful impact on patients’ lives