Jobs · Customer Service · Massachusetts

Enrollment Specialist, Alpha - $90,000/year USD

Crossover · Boston, MA · 4 days ago
Customer Service$45/hrFull-time

What You Will Be Doing

  • Acting as a central contact for parents, students, and staff, delivering clear, prompt, and professional communication
  • Administering campus safety protocols, including entry management, health response, emergency drills, record-keeping, and family communication
  • Supervising daily campus functions such as attendance tracking, facilities management, transportation arrangements, and office administration
  • Aiding with onboarding and orientation of new staff to enable seamless integration into campus workflows
  • Oversight of student technology and campus devices, serving as the on-site tech coordinator and Google Administrator

What You Won’t Be Doing

  • Delivering classroom instruction or overseeing academic content
  • Mentoring Guides or participating in curriculum design
  • Operating within a limited, single-task administrative capacity
  • Remaining stationary with routine, unchanging responsibilities
  • Delegating issues upward without taking ownership or driving solutions

About Alpha

Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills. Roles with real student impact: Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members. Education work that pays like it matters: Alpha offers six-figure roles for people ready to help build a radically better school experience. A culture built for builders: Alpha is fast-moving, ambitious, and student focused. It’s for people who want to improve the system, not maintain it.

Basic Requirements

  • Bachelor's Degree in any field
  • At least 1 year of experience in office coordination, facilities support, site operations, or a similar operational role
  • Comfort with basic technology troubleshooting, device management, and account administration
  • Strong communication skills with the ability to engage parents, staff, students, and vendors professionally
  • Ability to manage multiple priorities while maintaining attention to detail

Location

Available to work in-person in one of our campuses: Piedmont, CA; Boston, MA; Miami Beach, FL; Greenwich, CT; South Bay (LA), CA; Bethesda, MD; La Jolla (San Diego), CA; Boca Raton, FL — or willing to relocate

Qualifications

Authorized to work in the United States without visa sponsorship

Pay

$45 USD/hour, which equates to $90,000 USD/year assuming 40 hours per week and 50 weeks per year

Schedule

Full-time (40 hours per week)

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