Enrollment Specialist (1099/Contractor+Incentive)

About the role

This role is an independent contractor (1099) position available remotely. Contractors must be available to work 30-40 hours per week, typically from 8:00 AM-8:00 PM Monday-Friday and 9:00 AM-5:00 PM Saturday, based on the patient's local time. Availability for the next two months must be submitted by the 15th of each month.

Compensation

$15.00 per hour, $15.00 for each successful patient enrollment, paid bi-weekly.

About TimeDoc Health

TimeDoc Health is a leader in Virtual Care Management, helping healthcare providers deliver ongoing support to patients with chronic and behavioral health conditions through technology and compassionate care. The Enrollment Specialists play an important role by connecting with eligible patients and helping them enroll in programs that improve their health outcomes.

Position Summary

As an Enrollment Specialist, you will make outbound calls to eligible patients, educate them about the benefits of our CCM, RPM, BHI, and APCM programs, complete eligibility assessments and patient enrollments, accurately document patient interactions, meet daily, weekly, and monthly enrollment goals, and deliver exceptional customer service while maintaining compliance with all legal and ethical standards.

Responsibilities

• Make outbound calls to eligible patients.
• Educate patients on the benefits of our CCM, RPM, BHI, and APCM programs.
• Complete eligibility assessments and patient enrollments.
• Accurately document patient interactions.
• Meet daily, weekly, and monthly enrollment goals.
• Deliver exceptional customer service while maintaining compliance with all legal and ethical standards.

Training

Training is provided during your first week. Training Schedule: Monday-Friday 8:00 AM-4:30 PM CST or 9:00 AM-5:30 PM EST.

Qualifications

• Experience in outbound calling, customer service, sales, patient outreach, or healthcare preferred.
• Excellent verbal communication and active listening skills.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote environment.
• Comfortable navigating multiple computer systems while speaking with patients.
• Bilingual (English/Spanish) is a plus.
• Healthcare experience is preferred but not required.

Benefits

TimeDoc Health is an Equal Opportunity Employer and values diversity in the workplace.