Enrollment Services Representative

Duties and Responsibilities

• Assists in processing academic records
• Greets visitors, responds to inquiries from current and prospective students, provides information, makes appropriate referrals, and schedules appointment as appropriate
• Affords assistance to current and prospective students with information inquiries and registration processing, both in-person, online and over the telephone
• Affords assistance to students with completing necessary forms; validates forms for accuracy; process as required
• Accesses, inputs, and retrieves data from BANNER and other data systems. Maintains files and records; utilizes scanning technology to update electronic files.
• Accepts, checks completeness and accuracy, processes, and updates student information and documents in college-wide databases and systems
• Answers questions and assists with Financial Assistance application (FAFSA} completion, explains the funds disbursement procedures, reviews the student's tracking and award status
• Provides scholarship and student loan information
• Answers questions regarding status of Standards of Academic Progress
• Reviews High School/GED/Ability-To-Benefit documents and updates student information system accordingly
• Informs student of academic status and accepts appeal for readmission
• Processes registration payments, payment for services, sales, fines and items to be held for safe keeping
• Rotates between in person and electronic customer service duties
• Reconciles Banner sessions and prepares bank deposits including balancing cash drawer within specified procedural limits
• Processes My Tri-C Card requests, authorization forms, and transactions related to the card program
• Answers questions relating to student accounts, transactions, book authorizations, collections, and other information as requested.

Qualifications

• Required: Associate Degree Two (2) years of equivalent full-time clerical experience in an office environment. One (1) year of equivalent full-time experience in student services in an educational setting.
• Preferred: Bachelor's Degree Five years direct student services work experience at a higher education institution
• Skills with keyboarding, basic grammar and math, standard level word processing (MS Word) and standard level spreadsheet applications (MS Excel)
• Experience with an integrated student software system
• Knowledge and experience with Banner student information and related student transaction systems