Enrollment Services Program Associate

About the Role

Under the direct supervision of the Enrollment Services Director, the Enrollment Services Program Associate contributes to the college's mission and goals by selling prospective students on the benefits of an education, presenting them with a brighter, more promising future.

Responsibilities

• Meets start goals for linear start programs
• Responds to all incoming inquiries for assigned linear programs
• Schedules appointments with prospective students
• Gives program presentations to prospective students
• Gives prospective students a tour of the college
• Schedules placement exams and discusses impact of scores with applicants
• Schedules prospective students for Program Director interviews
• Refers applicants to financial services
• Completes enrollment package
• Follows up by telephone and correspondence for open houses, orientation, start date, uniform, and supplies
• Coordinates and attends all linear program open houses
• Attends all Advisory Board meetings
• Develops leads to supplement general marketing
• Performs other duties as assigned

Competencies

• Adaptability: Responds to change with a willingness and ability to learn new ways of working. Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Communication: Develops and delivers communication that conveys a clear understanding of the unique needs of different audiences. Listens to others and allows them to make their point.
• Integrity & Ethics: Demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; treats people with respect; keeps commitments; inspires the trust of others and upholds organizational values.
• Organization Support: Supports organization's goals and values. Is keenly aware of the time frame in which tasks or projects need to be done; accepts and mirrors the level of urgency conveyed by the manager or customer being served; puts first priority on the needs of the organization or the needs of its customers. Fosters collaboration and teamwork across the Institution.
• Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Customer Focus: Personally demonstrates that external or internal customers are a high priority. Identifies and understands customer needs and impresses customers with exceptional service.
• Deliver Results: Consistently achieves results within established timelines and shows resilience when faced with obstacles.

Qualifications

• Education and/or Experience: Associate’s Degree and related work experience. Required degree(s) must be from institutions accredited by recognized U.S. accrediting agencies. Degrees from non-U.S. institutions are recognized only if equivalence has been established and provided.
• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to applicants and employees.
• Mathematical Skills: Ability to add, subtract, multiply, and divide, calculate percentages and ratios.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills: Knowledge of Microsoft Office (Word, Excel, Access, Outlook) and mastery of proprietary software used to maintain student records.

Other Qualifications

• Must be available evenings for workshops and some weekends for seminars.

Physical Demands

The employee is regularly required to sit; use hands to finger, handle, or feel and reach with hands and arms; talk and hear. The employee is frequently required to sit, stand, and/or walk. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds.

Work Environment

The noise level in the work environment is usually moderate.

Pay

The starting pay range for this position is $24.25 - $28.13 per hour.

All qualified applications with arrest or conviction records will be considered for employment. As part of our standard hiring process, all candidates offered a position will undergo a thorough background screening, including education verification, criminal background checks, motor vehicle report, and social security number trace/verification along with an address history search. Additional requirements may apply depending on the position.