Enrollment Services Associate

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes compensation: starting pay range $25-$29 per hour. So we can have Pay section with that. No explicit Benefits, Schedule. There's no explicit Benefits or Schedule details. So we should not include those sections. We need sections: About the role (summary), Responsibilities (essential duties), Requirements (maybe qualifications?), Qualifications (education/experience), Skills (competency/computer skills). We need to decide mapping. We have sections: Summary (About the role). Essential Duties And Responsibilities (Responsibilities). Competency (Skills). Qualifications (Education/Experience). Also there is "Physical Demands", "Work Environment", "Supervisory Responsibilities". Those are not requested headings; we can ignore or maybe incorporate into other sections? The instruction: Use headings only for those listed; we should not create other headings. So we should omit those details? But we must preserve ALL substantive information; we cannot drop substantive info. However we can embed them within existing sections if appropriate, e.g., Physical Demands could go under Requirements? But the instruction says use those headings for section headings; we can still include other content under those headings, but we cannot create new headings like Physical Demands. So we need to fit all substantive info under the allowed headings. Let's see. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have info: - About the role: summary paragraph. - Responsibilities: essential duties list. - Requirements: maybe "Physical Demands", "Work Environment", "Supervisory Responsibilities"? But those are not typical requirements; but we could put them under Requirements as general prerequisites (education/experience). However we also have Qualifications separate. Might need to differentiate: Qualifications = education/experience; Skills = competencies/computer skills; Requirements = maybe "Physical Demands", "Work Environment", "Supervisory Responsibilities"? But those are not exactly requirements but could be considered job requirements. However the instruction says "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples; we can use those headings as appropriate. We need to include a section only when posting has real specific content for it. So we need to decide which sections have content. We definitely have content for About the role (summary). Responsibilities (essential duties). Qualifications (education/experience). Skills (competency + computer skills). Pay (compensation). Requirements? Could include "Physical Demands", "Work Environment", "Supervisory Responsibilities". Those are substantive. So we can create Requirements section with those details. Benefits: none given. Schedule: none given. So we omit those. Thus we will output:

About the role

... summary ...

Responsibilities

• ... each duty ...

Requirements

... Supervisory Responsibilities: none ... Physical Demands ... Work Environment ...

But we need to preserve all substantive info; we should not lose details like "Supervisory Responsibilities: This position does not have direct supervisory responsibilities." That's substantive; we can include. Physical Demands: details about sitting, lifting etc. Work Environment: details about wet/humid, noise level, etc. We also have "All qualified applications with arrest or conviction records will be considered for employment." plus background check details. That's also substantive; maybe under Requirements or Qualifications? Could be under Requirements as well (background check). We'll include. We also have "To ensure the safety and integrity..." etc. That's also part of hiring process; could be under Requirements. We need to avoid boilerplate like EEO, legal, etc. The posting includes some legal language about background checks; that's substantive to the job? It's about hiring process; we can keep. We must not repeat job title as heading. Not include Job ID. We must not include application instructions. We must not include cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The background check info might be considered legal but it's substantive to the job? It's part of hiring process; but it's still legal. However the instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The background check info is legal; but it's also part of the job posting details. Might be considered boilerplate? It's specific to the employer's process. I'd keep it as it's substantive info about hiring. We must not invent or summarize away detail. So we need to keep all details. Thus we need to extract all sentences and format. Let's parse the posting. Summary paragraph: "The Enrollment Services Associate is responsible for ensuring all prospective and enrolled students receive timely, accurate and compliant information and overall excellent customer service." Then compensation line: "Compensation: The starting pay range for this position is $25.00 - $29.00 per hour." Then after that: "The Enrollment Services Associate will promptly schedule and conduct interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment." Then: "The Enrollment Services Associate will follow up with both interviewed and enrolled students through to matriculation." Then: "The Enrollment Services Associate works primarily with students interested in one of San Joaquin Valley College’s core or linear programs. These programs typically start every 5 to 16 weeks and can include onsite, blended, and fully online certificate and degree programs, as well as degree completion programs." Then "Essential Duties And Responsibilities" heading (we will treat as Responsibilities). Then list of duties each starting with a capital verb. We need to capture each duty as a list item. Let's list them: - Ensures compliance in all recruiting activities, adheres to all laws and regulations governing student recruitment activities, and upholds San Joaquin Valley College's conduct and ethics expectations. - Conducts a high volume of outbound telephone calls and interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment. - Meet or exceed all performance metrics and individual production goals. - Manages workflows to ensure regular, active outreach and follow-up with prospective students interested in interviewing, those who have already interviewed, and enrolled students through to matriculation. - Must learn detailed information regarding all campus program offerings to ensure that only accurate information is communicated. Utilize resources and subject matter experts as appropriate. - Partners daily with the Student Finance team and with each interviewed student to provide them with the necessary information to make an informed decision regarding enrollment and to provide clear communications regarding next steps. - After each contact with prospective and enrolled students, update the Student Information System with detailed notes. - Exhibits a sense of urgency to follow the application process and assists students with navigating the enrollment processes related to timelines and the collection of information and documents required before starting classes. - Is prepared for and participates effectively in student review meetings. - Networks to develop professional relationships to generate relationship inquiries and referrals. - Provides accurate and timely enrollment forecasts. - Is open to and acts upon feedback and coaching. - Takes initiative and is skilled in self-management, demonstrating effective analytical, problem-solving, multi-tasking, and time management skills. - Uses enrollment services tools and data from the student information system and from student review meetings to know how to balance the need to conduct additional interviews and the need to follow up with those who have interviewed and with those individuals who have already enrolled to ensure you meet or exceed individual goals. - Works effectively in a team environment, supporting overall campus goals and objectives. - Maintains effective communications with all departments of the College. - Engages with the entire College Campus community, cross-departmental meetings, events and activities as appropriate. - Completes other duties as assigned. Then "Supervisory Responsibilities: This position does not have direct supervisory responsibilities." Then "Competency: To perform the job successfully, an individual should demonstrate the following competencies:" then list: - Business Acumen – Leverages knowledge of the business to develop solutions balancing business needs with organizational risk. - Analytical Thinking – Synthesizes complex or diverse information to identify trends and develops proactive solutions to minimize risks to the business. - Conflict Resolution – Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved; addresses complaints and problems quickly and effectively; keeps all parties informed of the status. - Professional Development – Commits to his/her professional development and personal development to stay current in field. - Language Skills – Strong verbal and written communication skills; ability to build relationships and influence hiring decisions. - Computer Skills – To perform this job successfully, an individual should have experience with Microsoft Office Suite, intermediate Excel skills. Experience in working with customer relationship management solutions. Then "Qualifications To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." Then "Education And/or Experience Bachelor degree preferred, Associate degree required. Minimum of 3 years of high-volume, fast-paced customer service experience. Prior Enrollment Services/Admissions or non-durable sales experience a plus. Superior organizational, problem-solving, multi-tasking, and time management skills. Excellent interpersonal, written, and oral communication skills are required. Proficiency with Microsoft Office Suite – Outlook, Word, Visio, Excel, and PowerPoint." Then "Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is frequently required to walk. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds." Then "Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate." Then "All qualified applications with arrest or conviction records will be considered for employment. To ensure the safety and integrity of our operations, it is imperative that a review of all applicants' criminal history is conducted. Failure to do so poses a significant risk to the Employer, potentially compromising both business operations and the organization's reputation. As part of our standard hiring process, all candidates offered a position at San Joaquin Valley College Inc. will undergo a thorough background screening. This includes education verification, county and national criminal background checks, a motor vehicle report, and social security number trace/verification along with an address history search. Depending on the specific position, additional requirements may apply, such as drug testing, a Fraud and Abuse Control Information System check, and verification for access to the National Student Loan Database System. Certain roles may also require ongoing monitoring of these records." We need to include all that. Now decide sections: - About the role: summary paragraph (first sentence). Possibly also include the compensation? But compensation is separate Pay section. - Responsibilities: essential duties list. - Requirements: maybe include Supervisory Responsibilities, Physical Demands, Work Environment, and the background check/hiring process statements? Also maybe include "All qualified applications..." etc. That