Enrollment Services Associate

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We have compensation: starting pay range $30-$33 per hour. So Pay section with that. No schedule info. Benefits not mentioned. So we may not include Benefits or Schedule. We need About the role: likely the summary paragraph. Responsibilities: list of duties. Requirements: maybe Education/Experience? Qualifications: maybe competencies? Skills: maybe computer skills, language skills etc. We need to parse. We must not repeat job title as heading. No Job ID. Remove boilerplate: cookie/navigation/legal/EEO etc. There's some about background screening etc. That's boilerplate? It's about hiring process; maybe we should remove as it's not substantive job description? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The background screening part could be considered legal/EEO? It's about hiring process; maybe we should keep? It's not about job duties. Likely remove. We need to preserve all substantive information. So we keep description summary, duties, responsibilities, qualifications, competencies, physical demands, work environment? Those are substantive. Should we include Physical Demands and Work Environment as sections? Not in allowed headings list. We could fold them into Requirements or Qualifications? The instruction: Use headings only for those specific sections. We cannot create other headings. So we must embed that info within existing sections like Requirements or Qualifications or maybe About the role. But we must preserve all substantive info; we can include them as paragraphs under appropriate sections. We need to decide mapping: - About the role: summary paragraph (first paragraph). - Responsibilities: list of essential duties (the bullet list after "Essential Duties And Responsibilities"). - Requirements: maybe Education And/or Experience plus Physical Demands? Actually Requirements heading is for knowledge, skill, ability required. Could include Education And/or Experience, plus maybe physical demands? But physical demands is separate; maybe we can put under Requirements as well. - Qualifications: maybe Competency list? Or maybe Qualifications is for "Qualifications" heading (the section titled Qualifications). In the posting there is a "Qualifications" heading after Competency? Actually there is "Competency:" then list, then "Qualifications To perform this job successfully..." then "Education And/or Experience". So we could treat Competency as Skills? Or Skills section for language, computer skills etc. The posting includes "Language Skills", "Computer Skills". So Skills section can include those. Thus: - About the role: summary paragraph. - Responsibilities: ul of duties. - Requirements: Education And/or Experience (Bachelor degree preferred, Associate degree required; Minimum 3 years... etc). Also maybe include Physical Demands? But we can add as a paragraph under Requirements. - Qualifications: maybe the "Competency" list? Actually Qualifications heading is used for "Qualifications To perform this job successfully..." which is basically same as Requirements. But we already used Requirements for education/experience. Could shift: Requirements = Education/Experience; Qualifications = Competency list (Business Acumen, Analytical Thinking, etc). Skills = Language Skills, Computer Skills, etc. - Benefits: none -> omit. - Pay: include compensation. - Schedule: none -> omit. We must not create sections with filler. So only include About the role, Responsibilities, Requirements, Qualifications, Skills, Pay. Now we need to output HTML fragment: use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive information; do not invent or summarize away detail. Let's extract details. Summary paragraph: "The Enrollment Services Associate is responsible for ensuring all prospective and enrolled students receive timely, accurate and compliant information and overall excellent customer service." That's the first sentence. There's also "Compensation: The starting pay range for this position is $30.00-$33.00 per hour." That's separate. After that: "The Enrollment Services Associate will promptly schedule and conduct interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment. The Enrollment Services Associate will follow up with both interviewed and enrolled students through to matriculation. The Enrollment Services Associate works primarily with students interested in one of San Joaquin Valley College’s core or linear programs. These programs typically start every 5 to 16 weeks and can include onsite, blended, and fully online certificate and degree programs, as well as degree completion programs." That could be part of About the role or Responsibilities? It's more about role. We'll include in About the role as prose. Now Essential Duties And Responsibilities list: many sentences each starting with a verb. We'll make each as

• . List them: - Ensures compliance in all recruiting activities, adheres to all laws and regulations governing student recruitment activities, and upholds Carrington College's conduct and ethics expectations. - Conducts a high volume of outbound telephone calls and interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment. - Meet or exceed all performance metrics and individual production goals. - Manages workflows to ensure regular, active outreach and follow-up with prospective students interested in interviewing, those who have already interviewed, and enrolled students through to matriculation. - Must learn detailed information regarding all campus program offerings to ensure that only accurate information is communicated. Utilize resources and subject matter experts as appropriate. - Partners daily with the Student Finance team and with each interviewed student to provide them with the necessary information to make an informed decision regarding enrollment and to provide clear communications regarding next steps. - After each contact with prospective and enrolled students, update the Student Information System with detailed notes. - Exhibits a sense of urgency to follow the application process and assists students with navigating the enrollment processes related to timelines and the collection of information and documents required before starting classes. - Is prepared for and participates effectively in student review meetings. - Networks to develop professional relationships to generate relationship inquiries and referrals. - Provides accurate and timely enrollment forecasts. - Is open to and acts upon feedback and coaching. - Takes initiative and is skilled in self-management, demonstrating effective analytical, problem-solving, multi-tasking, and time management skills. - Uses enrollment services tools and data from the student information system and from student review meetings to know how to balance the need to conduct additional interviews and the need to follow up with those who have interviewed and with those individuals who have already enrolled to ensure you meet or exceed individual goals. - Works effectively in a team environment, supporting overall campus goals and objectives. - Maintains effective communications with all departments of the College. - Engages with the entire College Campus community, cross-departmental meetings, events and activities as appropriate. - Completes other duties as assigned. Also "Supervisory Responsibilities: This position does not have direct supervisory responsibilities." That's a statement; could be included as a paragraph under Responsibilities maybe. Now Competency list: - Business Acumen – Leverages knowledge of the business to develop solutions balancing business needs with organizational risk. - Analytical Thinking – Synthesizes complex or diverse information to identify trends and develops proactive solutions to minimize risks to the business. - Conflict Resolution – Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved; addresses complaints and problems quickly and effectively; keeps all parties informed of the status. - Professional Development – Commits to his/her professional development and personal development to stay current in field. - Language Skills – Strong verbal and written communication skills; ability to build relationships and influence hiring decisions. - Computer Skills – To perform this job successfully, an individual should have experience with Microsoft Office Suite, intermediate Excel skills. Experience in working with customer relationship management solutions. Now Qualifications/Education And/or Experience: - Bachelor degree preferred, Associate degree required. - Minimum of 3 years of high-volume, fast-paced customer service experience. - Prior Enrollment Services/Admissions or non-durable sales experience a plus. - Superior organizational, problem-solving, multi-tasking, and time management skills. - Excellent interpersonal, written, and oral communication skills are required. - Proficiency with Microsoft Office Suite – Outlook, Word, Visio, Excel, and PowerPoint. Now Physical Demands: we need to preserve. Could be included under Requirements as a paragraph. Physical Demands text: "The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is frequently required to walk. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds." Work Environment: also preserve. "The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate." Also there is background screening etc. That seems like legal/boilerplate; we should remove per instruction. Now we need to format. Sections:

  About the role

  ... (summary + role description)

  Responsibilities

  • ... each duty

  Supervisory Responsibilities: This position does not have direct supervisory responsibilities.

  Requirements

  Education And/or Experience:

  • Bachelor degree preferred, Associate degree required.
  • Minimum of 3 years of high-volume, fast-paced customer service experience.
  • Prior Enrollment Services/Admissions or non-durable sales experience a plus.
  • Superior organizational, problem-solving, multi-tasking, and time management skills.
  • Excellent interpersonal, written, and oral communication skills are required.
  • Proficiency with Microsoft Office Suite – Outlook, Word, Visio, Excel, and PowerPoint.

  Physical Demands: ...

  Work Environment: ...

  Qualifications

  • Business Acumen – Leverages knowledge of the business to develop solutions balancing business needs with organizational risk.
  • Analytical Thinking – Synthesizes complex or diverse information to identify trends and develops proactive solutions to minimize risks to the business.
  • Conflict Resolution – Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved; addresses complaints and problems quickly and effectively; keeps all parties informed of the status.
  • Professional Development – Commits to his/her professional development and personal development to stay current in field.

  Skills

  • Language Skills – Strong verbal and written communication skills; ability to build relationships and influence hiring decisions.
  • Computer Skills – To perform this job successfully, an individual should have experience with Microsoft Office Suite, intermediate Excel skills. Experience in working with customer relationship management solutions.

  Pay

  The starting pay range for this position is $30.00-$33.00 per hour.

  We omitted Benefits and Schedule. Check for any duplicated lines: we have not repeated. Check that we preserved all substantive info: summary, role description, duties, supervisory note, education/experience, physical demands, work environment, competencies,