Enrollment Services Assistant - 77376

Founded in 1986, St. Charles Community College (SCC) has a reputation as one of the best two-year colleges in the state of Missouri. SCC's service area includes a six-county region with a population exceeding 540,000. The college's main campus in Cottleville has won architectural awards for its innovative, contemporary design. The Dardenne Creek Campus features the Center for Healthy Living and the Field to Table Institute. Opening Fall 2025, the Innovation West Campus in Wentzville will house the Regional Workforce Innovation Center. SCC is a leader in delivering high-quality education in a state-of-the-art learning environment, focusing on academic excellence, student success, workforce advancement, and lifelong learning.

About the role

The Enrollment Services Assistant promotes a customer service-oriented atmosphere by addressing current and prospective students' inquiries (via email, phone, or in-person) effectively and timely. Serves as a resource to students during their enrollment at SCC, including registration, financial aid assistance, and general college questions. Performs various administrative duties essential to the operation of the Student Services Division.

Responsibilities

• Provides current and prospective students with general information about the college, assessment, registration, FAFSA, financial aid, and other areas of Student Services.
• Answers incoming calls for Enrollment Services, retrieves voicemail messages, and returns phone calls.
• Assists with outbound student calls regarding enrollment issues.
• Monitors the general departmental email address and responds to messages.
• Adds and drops classes from a student's schedule (Express Registration).
• Assists students with computer usage and maintains computers and office machines.
• Enters data, such as high school transcript information, test scores, and demographic information.
• Tracks data and prepares reports.
• Maintains student records and assists with record archiving.
• Scans, prints, and mails various departmental correspondence.
• Sorts and routes mail.
• Orders publications and monitors display racks.
• Assists with department filing, photocopying, scanning, and other projects as assigned.
• Downloads admissions applications daily.
• Downloads ACT scores and MOSIS information (Missouri Student Information System) each month.
• Gathers and updates information for Student Services Senior Research Associate and/or Institutional Research (IR).
• Orders and maintains supplies.
• Creates and maintains various databases.
• Assists with the processing of financial aid applications during peak times.

Schedule

Schedule varies, may include evenings or weekends, and may require some travel between campuses.

Requirements

• High school diploma or general education degree (GED).
• Minimum one-year relevant full-time experience.
• Data entry skills and the ability to learn customized programs quickly.
• Customer service and general office experience required.
• Must be friendly, professional, and possess strong interpersonal and listening skills.

Qualifications

Preferred: Previous work experience in a college or education setting.