Enrollment Nurse (RN/LPN/LVN) | Flexible | Remote

About the role

This is a fully remote nursing role focused on educating eligible patients about our care management programs, answering questions, and helping patients make informed decisions about participation. Success in this role comes from building trust, communicating clearly, providing accurate education, and delivering a positive patient experience.

Responsibilities

• Make outbound calls to eligible Medicare patients.
• Educate patients about Shield Health's care management programs using approved educational materials.
• Clearly explain program benefits, services, and eligibility requirements.
• Answer patient questions and address common concerns in a professional, patient-centered manner.
• Build rapport and trust through respectful, compassionate communication.
• Absorb patients who voluntarily choose to enroll in completing the enrollment process.
• Accurately document patient interactions, call outcomes, and enrollment information.
• Follow all company policies, compliance requirements, and documentation standards.
• Manage daily outreach activities using Shield Health's technology platform.
• Meet established expectations for productivity, quality, documentation accuracy, and overall job performance.

Requirements

• Active RN, LPN, or LVN license.
• Strong communication and relationship-building skills.
• Comfortable spending the majority of the workday on the phone.
• Self-motivated and able to work independently.
• Organized, reliable, and goal-oriented.
• Comfortable using web-based software, EMRs, and phone systems.
• Reliable internet connection and a quiet remote workspace.

Qualifications

• Experience in a similar role preferred but not required.
• Knowledge of Medicare and care management programs.
• Experience with patient education and engagement.
• Ability to work independently and manage multiple tasks.

Skills

• Excellent verbal and written communication skills.
• Ability to build trust and rapport with patients.
• Strong organizational and time management skills.
• Proficiency with web-based software and phone systems.

Benefits

• Health insurance for eligible employees.
• Dental insurance for eligible employees.
• Vision insurance for eligible employees.
• Paid time off for eligible employees.
• Employee referral program.

Pay

Compensation includes guaranteed compensation while completing onboarding and training requirements. After training, nurses have the flexibility to choose the workload that aligns with their availability and goals. Compensation reflects the workload you choose, and additional incentive opportunities may be available based on overall job performance, productivity, quality, compliance, and achievement of established performance expectations.

Schedule

This is a flexible employment opportunity. We are looking for professionals who will work consistently at the workload they choose while making a meaningful impact through high-quality patient outreach. Hours may vary from week to week based on each nurse's availability and desired workload. No nights, weekends, or on-call requirements. No ongoing monthly patient management responsibilities. Opportunity for professional growth in a rapidly expanding healthcare organization.