Enrollment Management Associate

About the role

The Enrollment Management Associate supports the university's mission and objectives by performing a variety of administrative and customer service tasks. This role involves data processing and records verification, providing high-level customer service to prospective and current students and their families, and offering administrative support.

Responsibilities

• Data Processing & Records Verification:
  • Processes high school and college transcripts and other application documents for prospective students.
  • Aids in calculating high school and college cumulative grade point averages (GPAs) and records data as instructed.
  • Downloads electronic transcripts for prospective and current students and forwards to appropriate campus departments, as needed.
  • Processes test scores received through non-electronic methods for prospective students.
  • Completes admissions application files to support admissions decision-making.
  • Aids in record consolidation.
• Customer Service:
  • Provides courteous, responsive support to a diverse range of students, families, staff, and campus partners across multiple functional areas.
  • Greets visitors to the Admissions office and responds to incoming phone calls when the Welcome Center Coordinator is unavailable.
  • Aids in call queue for Admissions.
  • Aids in campus visits and enrollment-related events as needed.
  • Greets, assists students, and answers phone calls in the Financial Aid office during peak periods.
  • Greets, assists students, and answers phone calls in the Student Success office during peak periods.
  • Answers telephone and responds to information requests from university staff.
  • Aids with tasks related to Dual Enrollment Partners as assigned.
• Administration:
  • Provides administrative and financial support, including processing vendor payments and related documentation.
  • Partners with Executive Assistant to complete tasks and provides support to EVP as needed.
  • Completes College Fair registrations and travel arrangements for Admissions staff.
  • Aids with travel planning and logistics for Enrollment Management staff.
  • Performs clerical tasks, such as mail distribution, filing, copying, printing, scanning, and linking of documents.
  • SUBMITTED MARKETING REQUESTS.
  • POSTS DIGITAL CONTENT TO CAMPUS DISPLAYS.
  • FOLLOWS UP WITH STAFF ON PURCHASING CARDS AND EXPENSE REPORTS.
  • MANAGES OFFICE EQUIPMENT, DEVICES, OFFICE SUPPLY INVENTORY AND SUBMITS WORK ORDERS AS NEEDED.
  • OTHER DUTIES AS ASSIGNED.

Qualifications

• Education: Post high school training required; Bachelor's degree preferred, or equivalent experience.
• Experience: 1+ years in an administrative support and customer service role, required.

Essential Competencies

• Customer Service Orientation: Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
• Professionalism: Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ-first Faith: Provides spiritual support to community members, including students, on their Christian faith journey.
• Adaptable/Flexibility: Ability to change or adjust to change.
• Attention to Detail: Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Confidentiality: Maintains the necessary confidentiality and discretion required for the position.
• Effective Communication: Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• Establishes Trust: Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
• Project and Time Management: Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Results Orientation & Accountability: Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
• Teamwork & Collaboration: Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.

Additional Requirements

• Ability to work non-routine hours during certain times of the year.
• Ability to sit for prolonged periods of time.
• Ability to traverse campus and stairs.