Enrollment Management Assistant

Responsibilities

• Process daily enrollment verification requests for current students and third-party organizations, ensuring accuracy, timeliness, and compliance with institutional policies and the Family Educational Rights and Privacy Act (FERPA).
• Carry out degree verifications for students and alumni to support licensure and certification processes in line with university guidelines.
• Manage data reconciliation with the National Student Clearinghouse (NSC) and National Student Loan Data System (NSLDS), ensuring compliance with federal regulations and timely updates for current and former students.
• Respond to inquiries using sound judgment to resolve issues or escalate to appropriate personnel.
• Maintain collaborative relationships across the URO, SEM, and other departments to ensure high-quality service, and serve as back-up for official transcript release for the university.
• Safeguard the confidentiality of student records, ensuring all work complies with FERPA and related federal and state regulations.
• Educate others on the ethical and legal responsibilities of handling sensitive student data.
• Support the mission of Student Success, Strategic Enrollment Management, and the Office of the Registrar by assisting during peak periods, participating in professional development, contributing to procedural documentation, and serving on institutional committees at the discretion of the University Registrar.

Qualifications

• A high school diploma or equivalent, with one year of experience in office, administrative, or academic/student services support positions.
• Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
• Preferred qualifications include proficiency with technology, strong interest in continuous skill development, experience with student information systems (Ellucian Banner preferred), Microsoft Office, Windows, and data tools such as querying for business intelligence software.
• Demonstrated ability to communicate decisions confidently and professionally to students, staff, faculty, and administrators.
• Strong decision-making, problem-solving, organizational, and research skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment while delivering exceptional customer service.
• Solid understanding of and adherence to FERPA and related data privacy regulations.

About the Role

The Office of the Registrar (URO) empowers student success and academic integrity by expertly managing enrollment, academic records, scheduling, and graduation processes, while upholding policies, regulations, and statutes for the entire university community.

Benefits

Working at USF With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged, and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental, and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee, and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference.

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check. Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.