Enrollment Agent I - Regional CVS Mobile
IDEMIA Public Security · Trenton, NJ · 3 wk ago
On-siteCustomer Service$17.75–$24.13/hrFull-time
We need to produce HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content.
We need to parse the posting.
Overview: description about IDEMIA Public Security. Could be "About the role" or maybe "Overview". The instruction: use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content.
We need to parse the posting.
Overview: description about IDEMIA Public Security. Could be "About the role" or maybe "Overview". The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to those headings.
We have:
- Overview: description of company, mission, etc. Could be "About the role" (maybe describing role). But the overview is about the company, not role. However we can treat as "About the role" maybe includes description of role? Actually the role description is in Responsibilities. The overview is generic company info. Might be considered "About the role"? Not sure. The instruction says use those headings as examples; we can also use other headings? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect those exact headings if content exists. We need to decide which sections have content.
Let's extract:
Responsibilities: The block starting "Responsibilities Do you have an interest..." includes many bullet-like sentences. It's a paragraph but includes list of duties. We'll need to format as - for any list of duties/requirements/benefits. So we need to turn the responsibilities into list items.
Similarly Knowledge, Skills, And Abilities: list of knowledge areas. Could be Skills section.
Qualifications: list of requirements.
Travel Requirement, Working Conditions, and Physical Demands: maybe part of Requirements or Qualifications? Could be part of Requirements.
Pay: The posting includes "The US base hourly range for this position is $17.75- $24.13/hr + benefits." So we have Pay info.
Benefits: mention "+ benefits" but not details. No specific benefits listed. So we should not create Benefits section unless posting actually states them. It only says "+ benefits" but no detail. According to instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It states Pay range, so Pay section is okay. Benefits: only mentions "+ benefits" but no detail; that's not specific. So we should not create Benefits section.
Schedule: Not mentioned. No schedule info. So omit.
Now we need sections: About the role? Could use Overview as About the role. The overview includes description of IDEMIA Public Security, mission, etc. That's substantive. So we can create
About the role
with containing that overview.
Responsibilities:
Responsibilities
with - items.
Requirements: maybe combine Qualifications and Knowledge, Skills, And Abilities? But we have separate headings: Requirements, Qualifications, Skills. The posting has "Knowledge, Skills, And Abilities" and "Qualifications". Also "Travel Requirement, Working Conditions, and Physical Demands" could be part of Requirements.
We need to decide: Should we create separate sections for Requirements, Qualifications, Skills? The instruction says prefer a few substantive sections over many thin ones. So we could combine into one "Requirements" section that includes qualifications, knowledge/skills, and travel/working conditions. But we have headings list; we could use "Qualifications" for the qualifications bullet list, and "Skills" for knowledge, skills, abilities. And maybe "Requirements" for travel/working conditions? However travel/working conditions is more like working conditions, not a requirement per se. Could be part of Qualifications.
Given we want few substantive sections, maybe we create:
- About the role (overview)
- Responsibilities
- Qualifications (includes education, citizenship, experience, background check, etc.)
- Skills (knowledge, skills, abilities)
- Pay (hourly range)
We could omit Requirements if we cover via Qualifications and Skills.
But we need to ensure we don't miss any substantive content: Travel requirement, working conditions, physical demands. Those are substantive; we need to include them somewhere. Could be part of Qualifications (as additional requirements) or a separate "Requirements" section. Since we already have Qualifications and Skills, we could add a "Requirements" section for travel/working conditions/physical demands. That would be three sections plus About and Responsibilities and Pay = 5 sections. That's okay.
But instruction: prefer a few substantive sections over many thin ones. Having 5 sections maybe okay if each substantive.
Let's see content:
Travel Requirement, Working Conditions, and Physical Demands: includes travel requirement (regional travel, occasional overnight, not exceed 75%, air travel for training), working conditions (general office environment, adequately lighted, heated, ventilated), physical demands (stand/sit, walking, bending, reaching, carrying light items, eye-hand coordination, manual dexterity, light physical effort, frequent lifting 10-30 lbs, occasional up to 75 lbs, manipulate small objects, normal hearing/vision). That's substantive.
Thus we can create a section "Requirements" for those.
Now Qualifications: list: Must be a US citizen, High school diploma or equivalent, Minimum one (1) year applicable experience, Proficiency in Microsoft Office Suite required, Previous experience processing credentials is a plus, Previous sales experience preferred, Evening and weekend work may be required, Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications, Reliable transportation and valid driver’s license required, Must be eligible to rent a car including proof of a valid, non-suspended driver’s license and meet rental car agency age requirement of at least 21 years of age.
That's qualifications.
Skills: Knowledge, Skills, And Abilities: Customer and Personal Service, Technology, Clerical, Monitoring, Integrity. Each with description.
We'll format each as list items.
Now Responsibilities: list of duties from the responsibilities paragraph. We need to extract each duty as separate list item. The paragraph includes many sentences separated by spaces. We'll split into items.
Let's list them:
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represent the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully complete time sensitive trainings and briefings as assigned.
- Note: In addition to the Essential Functions, also perform similar work-related duties as assigned. (This is a note; we could include as a list item or ignore? It's substantive: "perform similar work-related duties as assigned." We'll include as list item.)
Now we need to output HTML fragment only, no markdown fences.
We'll produce:
About the role
Overview IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here .
But note: The overview includes "Learn more here ." That's a link placeholder; we should keep as is? It's part of overview; we keep it.
Now Responsibilities:
Responsibilities
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represent the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully complete time sensitive trainings and briefings as assigned
- Perform similar work-related duties as assigned
Now Requirements (travel/working conditions/physical demands):
Requirements
- Travel requirement: Ability to travel regionally for activities such as backfill at local enrollment locations, conducting mobile events, or servicing mobile routes, meetings, classes, and workshops. Occasional overnight travel as required. Should not exceed 75% of the time. Travel by air may be required for initial company training as well as occasional new program or services training.
- Working conditions: General office environment. The work area is adequately lighted, heated, and ventilated.
- Physical demands: Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect those exact headings if content exists. We need to decide which sections have content.
Let's extract:
Responsibilities: The block starting "Responsibilities Do you have an interest..." includes many bullet-like sentences. It's a paragraph but includes list of duties. We'll need to format as - for any list of duties/requirements/benefits. So we need to turn the responsibilities into list items.
Similarly Knowledge, Skills, And Abilities: list of knowledge areas. Could be Skills section.
Qualifications: list of requirements.
Travel Requirement, Working Conditions, and Physical Demands: maybe part of Requirements or Qualifications? Could be part of Requirements.
Pay: The posting includes "The US base hourly range for this position is $17.75- $24.13/hr + benefits." So we have Pay info.
Benefits: mention "+ benefits" but not details. No specific benefits listed. So we should not create Benefits section unless posting actually states them. It only says "+ benefits" but no detail. According to instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It states Pay range, so Pay section is okay. Benefits: only mentions "+ benefits" but no detail; that's not specific. So we should not create Benefits section.
Schedule: Not mentioned. No schedule info. So omit.
Now we need sections: About the role? Could use Overview as About the role. The overview includes description of IDEMIA Public Security, mission, etc. That's substantive. So we can create
About the role
with containing that overview.
Responsibilities:
Responsibilities
with - items.
Requirements: maybe combine Qualifications and Knowledge, Skills, And Abilities? But we have separate headings: Requirements, Qualifications, Skills. The posting has "Knowledge, Skills, And Abilities" and "Qualifications". Also "Travel Requirement, Working Conditions, and Physical Demands" could be part of Requirements.
We need to decide: Should we create separate sections for Requirements, Qualifications, Skills? The instruction says prefer a few substantive sections over many thin ones. So we could combine into one "Requirements" section that includes qualifications, knowledge/skills, and travel/working conditions. But we have headings list; we could use "Qualifications" for the qualifications bullet list, and "Skills" for knowledge, skills, abilities. And maybe "Requirements" for travel/working conditions? However travel/working conditions is more like working conditions, not a requirement per se. Could be part of Qualifications.
Given we want few substantive sections, maybe we create:
- About the role (overview)
- Responsibilities
- Qualifications (includes education, citizenship, experience, background check, etc.)
- Skills (knowledge, skills, abilities)
- Pay (hourly range)
We could omit Requirements if we cover via Qualifications and Skills.
But we need to ensure we don't miss any substantive content: Travel requirement, working conditions, physical demands. Those are substantive; we need to include them somewhere. Could be part of Qualifications (as additional requirements) or a separate "Requirements" section. Since we already have Qualifications and Skills, we could add a "Requirements" section for travel/working conditions/physical demands. That would be three sections plus About and Responsibilities and Pay = 5 sections. That's okay.
But instruction: prefer a few substantive sections over many thin ones. Having 5 sections maybe okay if each substantive.
Let's see content:
Travel Requirement, Working Conditions, and Physical Demands: includes travel requirement (regional travel, occasional overnight, not exceed 75%, air travel for training), working conditions (general office environment, adequately lighted, heated, ventilated), physical demands (stand/sit, walking, bending, reaching, carrying light items, eye-hand coordination, manual dexterity, light physical effort, frequent lifting 10-30 lbs, occasional up to 75 lbs, manipulate small objects, normal hearing/vision). That's substantive.
Thus we can create a section "Requirements" for those.
Now Qualifications: list: Must be a US citizen, High school diploma or equivalent, Minimum one (1) year applicable experience, Proficiency in Microsoft Office Suite required, Previous experience processing credentials is a plus, Previous sales experience preferred, Evening and weekend work may be required, Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications, Reliable transportation and valid driver’s license required, Must be eligible to rent a car including proof of a valid, non-suspended driver’s license and meet rental car agency age requirement of at least 21 years of age.
That's qualifications.
Skills: Knowledge, Skills, And Abilities: Customer and Personal Service, Technology, Clerical, Monitoring, Integrity. Each with description.
We'll format each as list items.
Now Responsibilities: list of duties from the responsibilities paragraph. We need to extract each duty as separate list item. The paragraph includes many sentences separated by spaces. We'll split into items.
Let's list them:
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represent the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully complete time sensitive trainings and briefings as assigned.
- Note: In addition to the Essential Functions, also perform similar work-related duties as assigned. (This is a note; we could include as a list item or ignore? It's substantive: "perform similar work-related duties as assigned." We'll include as list item.)
Now we need to output HTML fragment only, no markdown fences.
We'll produce:
About the role
Overview IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here .
But note: The overview includes "Learn more here ." That's a link placeholder; we should keep as is? It's part of overview; we keep it.
Now Responsibilities:
Responsibilities
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represent the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully complete time sensitive trainings and briefings as assigned
- Perform similar work-related duties as assigned
Now Requirements (travel/working conditions/physical demands):
Requirements
- Travel requirement: Ability to travel regionally for activities such as backfill at local enrollment locations, conducting mobile events, or servicing mobile routes, meetings, classes, and workshops. Occasional overnight travel as required. Should not exceed 75% of the time. Travel by air may be required for initial company training as well as occasional new program or services training.
- Working conditions: General office environment. The work area is adequately lighted, heated, and ventilated.
- Physical demands: Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75
About the role
withcontaining that overview. Responsibilities:
Responsibilities
with- items.
Requirements: maybe combine Qualifications and Knowledge, Skills, And Abilities? But we have separate headings: Requirements, Qualifications, Skills. The posting has "Knowledge, Skills, And Abilities" and "Qualifications". Also "Travel Requirement, Working Conditions, and Physical Demands" could be part of Requirements.
We need to decide: Should we create separate sections for Requirements, Qualifications, Skills? The instruction says prefer a few substantive sections over many thin ones. So we could combine into one "Requirements" section that includes qualifications, knowledge/skills, and travel/working conditions. But we have headings list; we could use "Qualifications" for the qualifications bullet list, and "Skills" for knowledge, skills, abilities. And maybe "Requirements" for travel/working conditions? However travel/working conditions is more like working conditions, not a requirement per se. Could be part of Qualifications.
Given we want few substantive sections, maybe we create:
- About the role (overview)
- Responsibilities
- Qualifications (includes education, citizenship, experience, background check, etc.)
- Skills (knowledge, skills, abilities)
- Pay (hourly range)
We could omit Requirements if we cover via Qualifications and Skills.
But we need to ensure we don't miss any substantive content: Travel requirement, working conditions, physical demands. Those are substantive; we need to include them somewhere. Could be part of Qualifications (as additional requirements) or a separate "Requirements" section. Since we already have Qualifications and Skills, we could add a "Requirements" section for travel/working conditions/physical demands. That would be three sections plus About and Responsibilities and Pay = 5 sections. That's okay.
But instruction: prefer a few substantive sections over many thin ones. Having 5 sections maybe okay if each substantive.
Let's see content:
Travel Requirement, Working Conditions, and Physical Demands: includes travel requirement (regional travel, occasional overnight, not exceed 75%, air travel for training), working conditions (general office environment, adequately lighted, heated, ventilated), physical demands (stand/sit, walking, bending, reaching, carrying light items, eye-hand coordination, manual dexterity, light physical effort, frequent lifting 10-30 lbs, occasional up to 75 lbs, manipulate small objects, normal hearing/vision). That's substantive.
Thus we can create a section "Requirements" for those.
Now Qualifications: list: Must be a US citizen, High school diploma or equivalent, Minimum one (1) year applicable experience, Proficiency in Microsoft Office Suite required, Previous experience processing credentials is a plus, Previous sales experience preferred, Evening and weekend work may be required, Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications, Reliable transportation and valid driver’s license required, Must be eligible to rent a car including proof of a valid, non-suspended driver’s license and meet rental car agency age requirement of at least 21 years of age.
That's qualifications.
Skills: Knowledge, Skills, And Abilities: Customer and Personal Service, Technology, Clerical, Monitoring, Integrity. Each with description.
We'll format each as list items.
Now Responsibilities: list of duties from the responsibilities paragraph. We need to extract each duty as separate list item. The paragraph includes many sentences separated by spaces. We'll split into items.
Let's list them:
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represent the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully complete time sensitive trainings and briefings as assigned.
- Note: In addition to the Essential Functions, also perform similar work-related duties as assigned. (This is a note; we could include as a list item or ignore? It's substantive: "perform similar work-related duties as assigned." We'll include as list item.)
Now we need to output HTML fragment only, no markdown fences.
We'll produce:
About the role
Overview IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here .
But note: The overview includes "Learn more here ." That's a link placeholder; we should keep as is? It's part of overview; we keep it. Now Responsibilities:Responsibilities
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represent the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully complete time sensitive trainings and briefings as assigned
- Perform similar work-related duties as assigned
Requirements
- Travel requirement: Ability to travel regionally for activities such as backfill at local enrollment locations, conducting mobile events, or servicing mobile routes, meetings, classes, and workshops. Occasional overnight travel as required. Should not exceed 75% of the time. Travel by air may be required for initial company training as well as occasional new program or services training.
- Working conditions: General office environment. The work area is adequately lighted, heated, and ventilated.
- Physical demands: Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75