Enrollment Agent I - National Mobile

Responsibilities

• Provide superior customer service to internal and external customers
• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
• Verify customer identity and scan required documents into database system
• Successfully complete required biometric and data capture processes and paperwork on each customer
• Track processing time for each applicant and ensure applicants are processed in appropriate order
• Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards
• Identify win-win opportunities to provide more products and services to customers
• Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
• Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times
• Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies
• Performs Enrollment Center Sustainment responsibilities on a daily basis
• Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
• Represents the company and the program(s) that are supported in a professional and customer-oriented manner
• Support Customer Service Registration and Reservation activities, as necessary
• Successfully completes time sensitive trainings and briefings as assigned.

Qualifications

• A high school diploma or equivalent degree
• Minimum one (1) year applicable experience
• Proficiency in Microsoft Office Suite is required
• Previous experience processing credentials is a plus
• Previous sales experience preferred
• Evening and weekend work may be required
• Must be eligible to rent a car including proof of a valid, non-suspended driver’s license and meet rental car agency age requirement of at least 21 years of age
• Must be a US Citizen
• Must be able to successfully pass various background screening requirements, including criminal history, education, credit, and drug screen, as well as obtain any required program specific credentials/certifications
• Reliable transportation and valid driver’s license required
• Superior customer service skills – engaging, outgoing, approachable
• Committed to flexibility – work shifts may vary including early mornings, evenings and weekends