Enhancement Crew leader

About the role

The Installation Crew Leader oversees both softscape and hardscape elements, ensuring technical accuracy and craftsmanship. This role combines hands-on field work with team supervision and requires strong horticultural knowledge, construction capabilities, and leadership skills.

Responsibilities

• Oversees both softscape and hardscape elements, ensuring technical accuracy and craftsmanship.
• Directly supervises crew members, sets daily expectations, and provides on-the-job coaching.
• Plans workdays based on design plans, timelines, and material availability.
• Serves as the on-site contact for customers, updating them on progress and addressing questions or concerns.
• Anticipates and resolves site-level issues to maintain project momentum and standards.
• Review and interpret landscape designs, site plans, and installation instructions;
• Plan daily tasks for crew members based on schedule, weather, and site conditions;
• Coverage of materials, tools, and equipment needed for each phase of installation.
• Lead and motivate a crew of landscape laborers and technicians;
• Provide guidance, hands-on instruction, and enforce safety procedures;
• Support training and onboarding of new team members.
• Execute and supervise installation of plant material, turf, mulch, and hardscape features including patios, walkways, retaining walls, and irrigation systems;
• Ensure adherence to specifications, grades, and layout plans;
• Operate machinery and equipment safely and efficiently.
• Monitor job site cleanliness, equipment condition, and safety compliance;
• Identify quality concerns early and correct issues to avoid rework;
• Rack labor hours and material usage;
• Submit accurate documentation.
• Communicate regularly with Operations Managers or clients about progress and concerns;
• Address unexpected challenges on-site with timely, effective solutions;
• Represent the company professionally in all customer interactions.

Requirements

• Education: High school diploma or equivalent preferred
• Experience: 2-3 years of experience in the landscaping industry
• Leadership Experience: 1+ years of leadership experience preferred
• Licensing/Certification: Valid state driver's license required; DOT medical card or equipment certifications a plus
• Strong working knowledge of landscape installation, enhancement, and maintenance methods including planting, grading, hardscape layout, and irrigation basics
• Ability to lead, train, and motivate a crew in a dynamic field environment while maintaining morale, efficiency, and quality standards
• Proficient in the safe use of landscape construction tools and equipment including skid steers, trenchers, plate compactors, and power tools
• Skilled at adjusting crew assignments and schedules in response to weather, material delays, or unexpected site conditions
• Excellent at prioritizing daily tasks, maintaining accurate job records, and managing multiple job sites or phases simultaneously
• Clear, professional verbal communication with crew members, supervisors, and clients; able to convey job expectations, feedback, and resolve issues promptly
• High attention to detail in workmanship and site presentation, with a strong commitment to enforcing safety protocols and worksite cleanliness

Key Performance Metrics

• On-time and on-budget project completion rates
• Customer satisfaction and service quality feedback
• Crew productivity and time management
• Safety compliance and incident prevention
• Accuracy in labor and material tracking
• Crew retention and development success

Working Conditions and Availability

• Frequent standing, walking, bending, kneeling, crouching, and reaching, as well as regular use of hands and arms to perform manual labor and operate landscaping equipment.
• Employees must be able to lift and carry materials and tools weighing up to 50 pounds, with heavier lifting being team-assisted or reasonably accommodated.
• The role involves the operation of various landscaping tools and equipment such as trimmers, blowers, mowers, and shovels.
• It also requires sufficient visual acuity and hand-eye coordination to safely perform detailed tasks and operate machinery.
• Additionally, the position may occasionally involve climbing or working at heights, including ladders, slopes, or uneven terrain.
• Use of personal protective equipment (PPE), such as gloves, safety glasses, ear protection, and boots, is required to ensure safety on the job.
• Must be available for early start times, overtime, or weekend shifts as needed.