Enhanced Scheduler PRN

This position enhances the patient experience by handling scheduling and registration for services with a single telephone call. The Enhanced Scheduler reviews insurance benefits, estimated costs, payment options, and obtains all necessary demographic, clinical, procedural, and prep information. This role also serves as a single point of contact for referring offices, acting as a liaison between physician offices and facility departments across multiple service lines.

Responsibilities

• Verify accuracy of EMPI link and identify/report possible compromised records or identity theft.
• Interact with customers to gather and verify registration and scheduling information.
• Accurately input patient demographic, insurance, and scheduling/admission information into databases for billing, reporting, and analysis.
• Explain legal documents in accordance with regulatory requirements.
• Conduct financial discussions with patients or representatives regarding insurance benefits, cost estimation, financial obligations, and assistance needs.
• Articulate billing process information and maintain productivity standards.
• Coordinate between physicians, office staff, and ancillary departments to obtain orders and diagnoses for patients.
• Provide customers with examination content, pre-examination instructions, prep details, timetables, and way-finding assistance.
• Coordinate appointments for patients across multiple system locations.
• Document discussions with patients in software and ensure accurate record-keeping for follow-up.
• Complete all procedural, operational, and compliance training and updates.
• Greet patients/clients in person and on the phone while upholding Intermountain’s mission, vision, and values.
• Maintain expected productivity, quality, and department standards.
• Handle difficult situations with empathy and positive interpersonal skills to achieve service recovery.
• May lead, mentor, and/or train new employees.

Requirements

• Demonstrated excellent communication and interpersonal skills.
• Experience managing multiple tasks or priorities.
• Working knowledge of word processing, spreadsheet, email, and calendaring programs.
• Typing proficiency.
• Ability to work effectively in time-sensitive situations.
• Independent and critical decision-making skills.

Preferred Qualifications

• Bilingual (Spanish speaking).
• Knowledge of medical terminology.
• Familiarity with CPT/ICD codes.
• Two years of experience in patient access or health insurance industry (Commercial, Medicare, Medicaid), health claims billing, or Third Party contracts.

Physical Requirements

• Communicate information with others.
• Operate computers and office equipment requiring finger and hand movement.
• See and read computer monitors and documents.

Schedule

Monday – Friday, 7:30 AM – 5:00 PM (days vary). This is a PRN position.

Pay

$20.35 - $30.97 per hour, dependent upon experience.

Benefits

Comprehensive benefits package covering mind, body, and spirit, including programs for wellness, happiness, security, connection, and engagement. Learn more about benefits.