Engineering Technician II, Field Service

Job Summary

Join ASM, a leader in semiconductor technology, where innovation meets collaboration. With a diverse workforce and a focus on sustainability, ASM supports global trends like 5G, cloud computing, AI, and autonomous driving.

What You Will Be Working On

• Install, qualify, maintain, and repair advanced semiconductor capital equipment.
• Troubleshoot and resolve electrical, electronic, mechanical, and software-related equipment issues.
• Provide timely and professional technical support while maintaining high customer satisfaction.
• Interpret and utilize electronic and electro-mechanical schematics, drawings, and technical documentation to diagnose equipment issues.
• Support equipment upgrades, modifications, and process improvements as required.
• Document service activities, maintenance actions, and technical findings accurately and thoroughly.
• Collaborate with engineering, technical support, and customer teams to resolve complex issues and improve equipment performance.
• Adhere to all ASM safety procedures and maintain a safety-first mindset while working in semiconductor manufacturing environments.
• Travel domestically and internationally (25–75%) to support customer installations, maintenance, and service requirements.

Qualifications

• Associate degree in Electronics, Electro-Mechanical Technology, or a related technical discipline, or equivalent military technical training.
• 5+ years of field service, customer support, or semiconductor manufacturing experience supporting complex capital equipment.
• Strong troubleshooting skills with microprocessor-controlled electro-mechanical systems.
• Experience performing preventative maintenance, installations, repairs, and system diagnostics.
• Working knowledge of oscilloscopes, digital voltmeters (DVMs), and common diagnostic tools.
• Strong written and verbal English communication skills.
• Proficiency with Microsoft Office applications.
• Ability to work independently with limited supervision while thriving in a team environment.
• Customer-focused mindset with a positive, professional attitude.

What Sets You Apart

• Experience supporting semiconductor capital equipment in wafer fabrication environments.
• Knowledge of vacuum systems, closed-loop gas control systems, and electro-pneumatic controls.
• Experience with RF-induced plasma technologies.
• Familiarity with robotics, motion control systems, and microprocessor-based controllers.
• Understanding of software fundamentals and equipment control systems.
• Experience handling or working around toxic and/or flammable gases and chemicals in semiconductor environments.
• Knowledge of structured problem-solving methodologies and root-cause analysis techniques.
• Proven ability to build strong customer relationships and deliver exceptional service in demanding production environments.
• Strong attention to detail, technical aptitude, and commitment to safety.
• Willingness to support a dynamic customer environment with domestic and international travel requirements.