Engineering Tech I

Job Description

As a Engineering Tech I at Westgate Resorts you will support daily maintenance needs through preventive care and work orders, helping keep the property safe, functional, and guest-ready. A well-maintained resort doesn’t happen by chance. You will demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members.

• Perform engineering projects, guest calls, blitzes, and preventive maintenance as directed by resort management.
• Provide general support by performing basic tasks such as painting, caulking, and wall repairs.
• Conduct basic plumbing diagnostics on toilets, bathtubs, jacuzzis, showers, faucets, and sinks, including unclogging.
• Reset breakers and GFCIs, replace light bulbs, and measure available voltage using appropriate tools.
• Install and/or replace TVs, troubleshoot issues, and program remote controls, TVs, and other electronic devices.
• Diagnose appliances, replace minor components, and assist with complete replacements as needed.
• Actively participate in procurement and inventory processes to ensure materials and tools are available on-site.
• Operate resort operations devices and software effectively (HotSOS and other applicable systems).
• Communicate professionally through radios, phones, emails, and verbal interactions.
• Perform maintenance and cleaning tasks as required by resort management.
• Safely use hand tools, power tools, and battery-powered tools needed for the job.
• Work using ladders, scaffolding, lifts, and appropriate PPE (Personal Protective Equipment).
• Follow safety guidelines and practices.
• Recognize and identify potential safety hazards on the property.
• Communicate and interpret guest needs through positive interactions toward resolution.
• Adhere to all CFI/Westgate Resorts policies and procedures.
• Always represent Westgate Resorts professionally through appearance, attire, and behavior.
• Perform other tasks as assigned by resort operations leadership.

Qualifications

• A high school diploma is required.
• 0 to 1 year of hands-on experience in trades and maintenance within a resort or commercial environment is preferred.
• Written and verbal communication in English is expected.
• A valid driver’s license is required.
• You must be self-motivated, detail-oriented, and able to work with enthusiasm and focus.
• Strong communication skills are required to excel in interactions with guests and colleagues.
• The ability to be versatile, work well under pressure, and meet deadlines is necessary.
• You must communicate effectively with immediate supervisors and resort leadership.
• You must regularly lift, move, push, or pull up to 50+ pounds.

Additional Information

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact