Engineering Support Technician

About the role

Engineering Support Technicians in this role will be part of the HW Engineering Department reporting to the Engineering Support Manager. You will provide hands-on technical support that enables SEIT engineering teams to execute integration, validation, reliability, and infrastructure activities efficiently.

Responsibilities

• Maintain, rework, upgrade, and repair the engineering robot fleet.
• Prepare robots and energy systems for system-level testing (charging, staging, high-voltage safety checks, configuring, and validating readiness).
• Track and organize test assets.
• Aid engineers during system-level test execution, including setup/teardown, sensor installation, high-voltage instrumentation, and fixture reconfiguration.
• Log issues, document failures, and assist with triage during execution.
• Support prototype robot bring-up, subassembly maintenance, hardware reworks, and rapid iterations across mechanical, low-voltage, and high-voltage electrical domains.
• Fabricate and assemble test fixtures, build custom low-voltage and high-voltage wiring harnesses/cables, terminate connectors, and perform light part modifications to support rapid prototyping.
• Support the design, build, and maintenance of custom reliability test rigs, including battery test stations, impact/pendulum testers, wire fatigue testers, limb/torso test stations, and baby dynos.
• Support long-duration hardware reliability and battery cycle testing, monitoring test assets, capturing data, adhering to battery safety protocols, and maintaining fixture health.
• Assist with HiL infrastructure and asset maintenance, including assembling racks, mounting hardware, wiring power supplies/PCs, and managing cables for Hardware-in-the-Loop (HiL) setups.
• Flash firmware, perform wiring modifications, replace failed components, and sustain HiL lab organization.
• Monitor and operational support, including assisting with the execution of long-duration hardware reliability and battery cycle testing, monitoring test assets, capturing data, adhering to battery safety protocols, and maintaining fixture health.
• Lab operations and safety, including assisting in maintaining a safe, organized, and clean lab space—enforcing battery management and high-voltage lab safety procedures—while prioritizing and self-managing daily tasks.

Requirements

• Proven experience in electro-mechanical assembly, prototyping, soldering, debugging, and basic troubleshooting of complex physical systems.
• Direct hands-on experience working with battery packs, energy storage systems, or high-voltage (HV) electrical architectures, including familiarity with high-voltage safety protocols, safe handling practices, and specialized test equipment.
• Experience with hand tools, power tools, diagnostic tools, and engineering lab equipment (Power Supplies, High-Voltage DMMs, Oscilloscopes, battery cyclers/chargers).
• Ability to rework PCBAs, wire assemblies, build custom low-voltage/high-voltage harnesses, and perform connector terminations.
• Ability to read and understand electro-mechanical schematics, harness drawings, and follow verbal instructions when working with limited documentation.
• Hands-on fabrication experience, including light machining, fixture build, or general shop/construction practices.
• Ability to troubleshoot physical test setups, sensors, high-voltage power distribution, and instrumentation integration.
• Strong communication skills with a track record of documenting failures, logging issues, and maintaining asset organization.
• Ability to change gears between tasks rapidly without losing focus in a dynamic engineering environment.
• High-voltage safety certification or formal training is a plus.
• LINUX CLI skills and experience are highly desirable.
• Experience with Atlassian Software Suite (Jira, Confluence) is a plus.
• Experience debugging or maintaining dynamic robotic systems or HiL environments is a plus.

Qualifications

• Associate's Degree (AS) in Electronics Technology, Engineering Technology, Mechatronics, or equivalent work experience (3+ years) in an engineering development or testing environment.

Skills

• Electro-mechanical assembly, prototyping, soldering, debugging, and basic troubleshooting of complex physical systems.
• Hands-on experience working with battery packs, energy storage systems, or high-voltage (HV) electrical architectures.
• Experience with hand tools, power tools, diagnostic tools, and engineering lab equipment.
• Ability to rework PCBAs, wire assemblies, build custom low-voltage/high-voltage harnesses, and perform connector terminations.
• Ability to read and understand electro-mechanical schematics, harness drawings, and follow verbal instructions.
• Hands-on fabrication experience, including light machining, fixture build, or general shop/construction practices.
• Ability to troubleshoot physical test setups, sensors, high-voltage power distribution, and instrumentation integration.
• Strong communication skills with a track record of documenting failures, logging issues, and maintaining asset organization.
• Ability to change gears between tasks rapidly without losing focus in a dynamic engineering environment.
• LINUX CLI skills and experience.
• Experience with Atlassian Software Suite (Jira, Confluence).
• Experience debugging or maintaining dynamic robotic systems or HiL environments.

Benefits

• 401(k) Plan: Includes a 6% company match.
• Equity: Company stock options.
• Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
• Benefit Start Date: Eligible for benefits on your first day of employment.
• Well-Being Support: Employee Assistance Program (EAP).
• Time Off: Exempt Employees: Flexible, unlimited PTO and 12 company holidays, including a winter shutdown. Non-Exempt Employees: 10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually.
• On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
• Parental Leave: Generous paid parental leave programs.
• Work Environment: A culture that supports flexible work arrangements.
• Growth Opportunities: Professional development and tuition reimbursement programs.
• Relocation Assistance: Provided for eligible roles.
• Annual Discretionary Bonus: Provided for eligible roles.