Engineering Specialist Assistant

Duties

• Creates low complexity designs.
• Enters projects as requested into the work management system using Designer field notes, templates, and/or Expert Designer or other methods.
• Applies standard designs to lower complexity corrective maintenance work, follow-up work, and/or other routine program work.
• Affords assistance to the Designers with general work order preparations, particularly for overhead and underground revenue work, major projects and other maintenance / program work.
• Copies/translate sketches/notes from Designers into appropriate format for attached construction prints on work orders in the work management system (eg. Residential, small commercial and lighting).
• Completes work orders that do not require a field visit or guidance from a Designer (eg temp services).
• Verifies/completes the dependencies in the work management system prior to releasing job(s).
• Affords assistance to the Designer with updating work management system for status, project comments, or customer comments and contact information.
• Performs customer calls as requested for various work management system tasks and coordinates with responsible parties regarding right-of-way, site ready, schedule, re-schedules, CIAC, invoices, site delivery.
• Compiles, reviews, and prints reports from work management system as needed.
• Contacts customers to confirm project details and schedules (depending on Enable).
• Affords assistance in managing communications for Designers such as creation/scheduling of customer outages and letters, manually generated invoices (CIAC), and other general communications with customers as necessary.
• Communicates, coordinates, and develops solutions for a broad range of requests between Designers and Schedulers, C&M Specialists, and others as needed (Ex. Phone number lookup to in-depth work management/design tool changes).
• Reports job status details to Designers, C&M Specialist, and/or contract construction crews as needed.
• Supports designer with obtaining information out of customer information systems.
• Supports human performance safety culture through active participation in safety meetings.
• Follows ergonomics and office safety guidelines.
• Supports corporate initiatives.
• Demonstrates a commitment to continuous learning and development.

Qualifications

• Must meet the Company's requirements as to GENERAL QUALIFICATIONS; and in addition:
• Must have an Associate Degree in a technical field of study, OR at least two (2) years customer support experience (not limited to Duke Energy), OR one (1) year Distribution work experience.
• Demonstrated excellent customer skills.
• Demonstrated effective written and verbal communication.
• Demonstrated effective interpersonal skills.
• Demonstrated ability to collaborate effectively in a team environment.
• Demonstrated proficiency in Microsoft Office suite.
• Ability to have flexibility and dependability during storm events and regular work.
• Demonstrated ability to effectively manage stressful situations.
• Demonstrated proficiency in computer based work management systems.