Engineering Operations Technician , DCEO
About the role
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
Responsibilities
Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
Performing on-call duties and participating in scheduled maintenance and change management activities.
Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
Helping to train and onboard new team members.
Requirements
Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds.
Bending, lifting, stretching, and reaching.
Standing and walking for up to 8+ hours a day.
Ascending and descending ladders, stairs, and gangways safely and without limitation.
Working in a noisy environment.
Working shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
Qualifications
1+ years of computer/server hardware troubleshooting or related IT experience.
Work a flexible schedule including weekends, nights, and holidays.
A high school diploma or equivalent.
Knowledge of network design, protocols and Layer 1/2 troubleshooting.
An associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering).
Experience in a data center or other critical environment.
Skills
Industry-leading technical abilities and demonstrates a breadth of knowledge while engaging other teams when needed to drive resolution, maintain service level agreements through the implementation of proactive issue detection and reporting.
Benefits
Amazon offers a comprehensive benefits package including EAP, Mental Health Support, Medical Advice Line, 401(k) matching, and more. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
Pay
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.
USA, VA, Sterling - 32.88 - 57.50 USD hourly