Engineering Operations Technician

About the role

This role acts as Amazon’s front line when it comes to hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM).

Responsibilities

• Maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems.
• Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors.
• Supports the implementation of next-generation power and cooling solutions, developing maintenance strategies, and solving complex technical challenges with thousands of variables.
• Collaborates with Chief Engineers, Facility Managers, Data Center Operations teams, and specialists across hardware, network, supply chain, and security disciplines.
• Ensures the reliability and availability of AWS's cloud infrastructure through monitoring and recording information from electrical, mechanical, and fire/life safety equipment.
• Assists in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
• Performs rack installs and rack decommissioning within internal SLA.
• Performs Preventive Maintenance (PM), troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.
• Technical writing to support change management program.
• Manage and resolve daily work requests and execute projects from conception to completion.
• On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
• Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.

Requirements

The position requires that the candidate selected be a US citizen and currently possess and maintain an active Top Secret security clearance with SCI eligibility. After start, the selected candidate must obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements. This position requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Qualifications

• High school or equivalent diploma
• 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above

Skills

Willingness and demonstrated ability to work in the following physical conditions: Regularly lift and/or move up to 39 pounds independently, participate in group lifts for 40+ pounds, maintain balance and perform construction tasks while on a ladder, regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position, work in an environment requiring provided ear protection.

Benefits

Amazon offers a competitive compensation package, including a starting pay range of $32.00 to $57.00 per hour, based on experience and qualifications. Additionally, Amazon provides:

• EAP, Mental Health Support, Medical Advice Line
• 401(k) matching
• Comprehensive benefits package