Engineering Operations Technician
About the role
Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.
Engineering Technicians are Amazon’s front line for hands-on electrical and mechanical equipment troubleshooting. They maintain, operate, and troubleshoot Data Center Operation’s Mission Critical Facilities, including stand-by diesel generators and related fuel systems, three-phase electrical systems (switch gear, UPSs, PDUs, wet cell batteries), CRAC units, centrifugal chillers, cooling towers, water chemical systems, air handlers, pumps, and motors. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure, supporting all AWS data centers and equipment that ensure customers have continual access to innovation.
You’ll collaborate with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers to deliver the highest standards for safety, security, and capacity at the lowest possible cost. Our inclusive culture welcomes bold ideas and empowers you to own them to completion.
Responsibilities
- Conduct daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability.
- Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS).
- Assist in troubleshooting facility and rack-level events within internal Service Level Agreements (SLA).
- Perform rack installs and rack decommissioning within internal SLA.
- Perform preventative maintenance (PM), troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.
- Technical writing to support the change management program.
- Monitor daily work requests, manage to resolution, and execute projects from conception to completion.
- Provide on-site support for contractors, sub-contractors, and vendors, ensuring all work adheres to established practices, procedures, and local legislation.
- Work schedule changes depending on site needs; shifts can be up to 12 hours and may rotate on a predefined schedule. Some locations have on-call rotations. Role may support multiple locations/sites.
Physical Requirements
- Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:
- Regularly lift and/or move up to 39 pounds independently.
- Participate in group lifts for 40+ pounds.
- Maintain balance and perform construction tasks while on a ladder.
- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch, crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull objects into position.
- Work in an environment requiring provided ear protection.
- This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
Requirements
- Ability to travel to or commute between data center locations as needed.
- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
- Travel frequency will vary based on business needs and operational status of assigned facility.
- Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
Qualifications
- Basic Qualifications:
- 2+ years of electrical and mechanical facilities maintenance, or 2+ years of electrical facilities maintenance and 1+ years of mechanical facilities maintenance experience.
- 2+ years of Microsoft Office products and applications experience.
- Work flexible schedules including weekends, nights, and holidays.
- Preferred Qualifications:
- 2+ years of data center engineering experience.
- Experience reading and writing procedures, technical documents, and engineering drawings.
- Vocational/technical training or an associate degree or above, or 4+ years of military experience.
Pay
USA, CA locations (Gilroy, Hayward, San Francisco, Santa Clara): $43.00 - $75.00 USD hourly.
Benefits
Amazon offers comprehensive benefits including:
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
- Employee Assistance Program (EAP), Mental Health Support, and Medical Advice Line.
- Flexible Spending Accounts.
- Adoption and Surrogacy Reimbursement coverage.
- 401(k) matching.
- Paid time off and parental leave.
- Sign-on payments and restricted stock units (RSUs).
Learn more about our benefits at amazon.jobs/en/benefits.
About the Team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, helping customers from startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. We encourage candidates to apply even if they do not meet all preferred qualifications. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in their uniqueness. Inclusion events foster stronger, more collaborative teams, and our continual innovation is fueled by bold ideas and fresh perspectives.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. You’ll find endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a well-rounded professional.