Engineering Operations Technician, ADC InfraOps DCEO

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. As a Data Center Engineering Operations Technician (EOT), you will be Amazon’s front line responder for hands-on electrical and mechanical equipment troubleshooting and operation. This includes stand-by diesel generators, switchboards/switchgears, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems. You will provide 24/7 shift coverage, which could include 12-hour shifts, rotating shifts, and 3, 4, or 5-day work weeks.

This position requires that the candidate be a US citizen and currently possess and maintain an active Top Secret security clearance with SCI eligibility.

Responsibilities

• Operate and maintain mechanical and electrical, emergency generator, and fire/life safety equipment within the data center.
• Troubleshoot facility and rack-level events within internal SLAs.
• Perform limited maintenance tasks including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements.
• Provide support to Data Center Operations technicians.
• Perform root cause analysis of equipment failures.
• Ensure all safety procedures are adhered to while performing work.
• Work a 12-hour shift (rotating 3 and 4-day work weeks, days or nights).
• Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.).
• Utilize internal CMMS to manage building workflows and spare part inventory.
• Supervise contractors who perform servicing or preventive maintenance.
• Respond to off-hour emergency calls per on-call rotation for any of the region’s sites.
• Fully comply with all physical security procedures and policies.
• Drive innovation while reducing operational costs in the facilities.
• Manipulate small wires and objects.

Physical Requirements

• Walk job sites in uneven terrain.
• Work at heights and from ladders.
• Regularly lift and/or move up to 39 pounds; participate in group lifts for 40 pounds or more.
• Bend or twist the body into unusual positions while working.
• Push or pull heavy objects into position.
• Work in noisy environments.

A day in the life

After an initial training period, you will support data center infrastructure operations on a shift schedule supporting our 24/7 staffing model. You will receive information from your peer technicians ending their shift, review the maintenance schedule for tasks due that day, and perform routine physical checks of critical systems. After these rounds, you and your shift partner will perform preventative maintenance, troubleshoot technical issues, take repair actions, and handle facility maintenance. You will also author technical procedures, work orders, and work on advanced qualifications and projects as your career progresses at AWS.

About the team

The cleared LCK DCEO team provides operations and maintenance of critical AWS data center facility infrastructure for customers in the Intelligence Community.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, enabling customers from startups to Global 500 companies to trust our robust suite of products and services to power their businesses.

Basic Qualifications

• 2+ years of relevant work experience.
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above.

Preferred Qualifications

• 4+ years of data center engineering experience.
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Knowledge of network design and layout as well as low voltage (copper/fiber) cabling.
• Experience in data center engineering.
• Ability to perform physical tasks throughout the day without becoming overly tired.
• Military Ratings/MOSs:
• Navy: AD, AE, AT, CE, CM, EM, EMN, ET, ETN, EW, FC, FT, MM, MMN, MT, EN, STG, STS, UT
• Army: 15D, 15F, 15X, 15Y, 21P, 21Q, 21R, 31L, 35N, 52C, 52D, 52F
• Marines: 612, 613, 1141, 1142, 1161, 6073, 6322, 6323, 6324, 6326, 6332, 6333, 6336, 6337
• Air Force: 3E531, 3E631, 3E032, 3E131, 3E331, 3E431, 2M033, 3D136, 3D137, 3E031

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and options for Supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.

Pay

USA, OH, New Albany - $37.64 - $65.91 USD hourly. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to embrace our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.