Engineering Operations Leader - Audio Technology

Key Responsibilities

• Provide end-to-end oversight of customer-focused project delivery across multiple time zones and global geographies.
• Lead and scale a global team of program managers, while coordinating with specialized engineers delivering audio software, tuning, and related technical services.
• Drive the organization’s transition toward a software-focused delivery model, applying best practices in software program execution, planning, and lifecycle management.
• Establish and continuously improve delivery processes, metrics, and operating rhythms that enable predictable execution across a diverse portfolio of software- and services-based programs.
• Closely partner with multiple engineering functions to manage dynamic priorities, resource constraints, and interdependencies across dozens of concurrent customer programs.
• Translate customer and business commitments into clear, executable plans that balance software development timelines, service delivery needs, technical feasibility, and capacity.
• Proactively identify delivery risks and bottlenecks, particularly within software development and integration efforts, and drive mitigation plans in collaboration with engineering leaders.

Customer Engagement & Expectation Management

• Lead or support customer-facing meetings, acting as a trusted operational partner who anchors discussions in realistic, data-backed assessments of organizational capabilities, schedules, and tradeoffs.
• Demonstrate strong customer-centricity by ensuring customer commitments are met while protecting delivery quality and long-term scalability.
• Drive clear, proactive communication with customers throughout the program lifecycle, from early engagement through delivery and completion.

Business Development Partnership

• Closely work with Business Development and internal stakeholders to support early-stage customer engagements.
• Provide scope, schedule, and resource estimates for initial project proposals during Vision and Ideation phases, with a strong emphasis on software development and delivery considerations.
• Help shape engagement models that align customer needs with evolving software capabilities, delivery capacity, and long-term business objectives.

Experience & Qualifications

• Proven experience leading engineering operations, program management, or delivery organizations, with significant exposure to software development and delivery.
• Demonstrated success overseeing global teams across US, China/APAC and EU and delivering complex, customer-facing programs across multiple regions and time zones.
• Experience managing or supporting delivery of software-centric technologies, ideally including audio software, signal processing, tuning tools, or embedded software platforms.
• Strong executive communication skills, with experience presenting program status, delivery performance, and revenue forecasts to senior leadership.
• Solid understanding of software delivery lifecycles, planning, and execution.
• Data-driven decision making and structured problem solving.
• Ability to influence across engineering, commercial, and executive stakeholders.
• Comfortable operating in ambiguous, fast-moving environments, particularly those undergoing a transition toward more scalable, software-driven delivery models.

Key Capabilities

• Strong operational leadership with a high degree of accountability and ownership.
• Demonstrated customer-centricity, balancing customer needs with internal capabilities.
• Solid understanding of software delivery lifecycles, planning, and execution.
• Data-driven decision making and structured problem solving.
• Ability to influence across engineering, commercial, and executive stakeholders.
• Clear, concise communication at all levels of the organization.

Qualifications

• BS in relevant Engineering discipline.
• 10+ years Project Management experience and 5+ years people management experience with globally distributed staff.
• Consumer audio experience a plus.