Engineering Operation Technician, DCC Communities

Amazon Web Services (AWS) · Canton, MA · 1 mo ago

OTHRFull-time

About the role

Join our dynamic team as a critical guardian of technological infrastructure. As a Data Center Engineering Technician, you'll maintain the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

Engineering Technicians are Amazon’s front line for hands-on electrical and mechanical equipment troubleshooting. You will maintain, operate, and troubleshoot Data Center Operation’s Mission Critical Facilities, including stand-by diesel generators and related fuel systems, three-phase electrical systems (switch gear, UPSs, PDUs, wet cell batteries), CRAC units, centrifugal chillers, cooling towers, water chemical systems, air handlers, pumps, and motors.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the equipment ensuring our customers have continual access to innovation. You’ll collaborate with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers to deliver the highest standards for safety, security, and capacity at the lowest possible cost.

Responsibilities

Conduct daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability.
Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS).
Assist in troubleshooting facility and rack-level events within internal Service Level Agreements (SLA).
Perform rack installs and rack decommissioning within internal SLA.
Perform preventative maintenance (PM), troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.
Technical writing to support the change management program.
Monitor daily work requests, manage to resolution, and execute projects from conception to completion.
Provide on-site support for contractors, sub-contractors, and vendors, ensuring work aligns with established practices, procedures, and local legislation.
Work schedule changes depending on site needs; shifts may be up to 12 hours and rotate on a predefined schedule. Some locations have on-call rotations. Role may support multiple locations/sites.

Physical Requirements

Willingness and ability to work in the following conditions with reasonable accommodations:
- Regularly lift and/or move up to 39 pounds independently.
- Participate in group lifts for 40+ pounds.
- Maintain balance and perform tasks while on a ladder.
- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch, crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull objects into position.
- Work in an environment requiring provided ear protection.
This role supports data centers in various operational stages and may require travel to established locations for training until your designated site becomes fully operational.

Requirements

Ability to travel to or commute between data center locations as needed.
Willingness to temporarily work at alternative sites during training or until your assigned facility is operational.
Travel frequency varies based on business needs and operational status of the assigned facility.
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required.

Qualifications

Basic Qualifications

2+ years of electrical and mechanical facilities maintenance experience, or
2+ years of electrical facilities maintenance and 1+ years of mechanical facilities maintenance experience.
2+ years of Microsoft Office products and applications experience.

Preferred Qualifications

2+ years of data center engineering experience.
Experience reading and writing procedures, technical documents, and engineering drawings.

Pay

USA, CA, Gilroy: $43.26 - $75.81 USD hourly
USA, GA, Atlanta: $37.64 - $65.91 USD hourly
USA, MA, Canton: $37.64 - $65.91 USD hourly
USA, OR, Hermiston: $37.64 - $65.91 USD hourly
USA, PA, Berwick: $37.64 - $65.91 USD hourly
USA, TX, Dallas: $37.64 - $65.91 USD hourly
USA, TX, Wink: $37.64 - $65.91 USD hourly
USA, VA, Sterling: $37.64 - $65.91 USD hourly

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.

Benefits

Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional supplemental life plans).
Employee Assistance Program (EAP) and Mental Health Support.
Medical Advice Line.
Flexible Spending Accounts.
Adoption and Surrogacy Reimbursement coverage.
401(k) matching.
Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.

A lump sum stipend will be provided to eligible candidates who relocate for this position.