Engineering Operation Technician, DCC Communities

About the role

Join our dynamic team as a critical guardian of technological infrastructure. As a Data Center Engineering Technician, you'll maintain the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

Engineering Technicians are Amazon’s front line for hands-on electrical and mechanical equipment troubleshooting. You will maintain, operate, and troubleshoot Data Center Operation’s Mission Critical Facilities, including stand-by diesel generators, fuel systems, three-phase electrical systems (switch gear, UPSs, PDUs, wet cell batteries), CRAC units, centrifugal chillers, cooling towers, water chemical systems, air handlers, pumps, and motors.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. This role supports a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers. You’ll collaborate across AWS to deliver high standards for safety, security, and capacity at the lowest possible cost for customers.

Responsibilities

• Conduct daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability.
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS).
• Assist in troubleshooting facility and rack-level events within internal Service Level Agreements (SLA).
• Perform rack installs and rack decommissioning within internal SLA.
• Perform preventative maintenance (PM), troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.
• Technical writing to support the change management program.
• Monitor daily work requests, manage to resolution, and execute projects from conception to completion.
• Provide on-site support for contractors, sub-contractors, and vendors, ensuring work aligns with established practices, procedures, and local legislation.

Requirements

• 2+ years of electrical and mechanical facilities maintenance experience, or 2+ years of electrical facilities maintenance and 1+ years of mechanical facilities maintenance experience.
• 2+ years of Microsoft Office products and applications experience.
• Willingness and ability to work in physical conditions with reasonable accommodations:
  • Regularly lift and/or move up to 39 pounds independently.
  • Participate in group lifts for 40+ pounds.
  • Maintain balance and perform construction tasks while on a ladder.
  • Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch, crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull objects into position.
  • Work in an environment requiring provided ear protection.
• Ability to travel to or commute between data center locations as needed (over 50 miles or less than 50 miles, depending on business needs).
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.

Preferred Qualifications

• 2+ years of data center engineering experience.
• Experience reading and writing procedures, technical documents, and engineering drawings.

Pay

Hourly pay ranges by location:

• USA, AZ, Avondale: $37.64 - $65.91 USD
• USA, OH, Jeffersonville: $37.64 - $65.91 USD
• USA, OR, Boardman: $37.64 - $65.91 USD
• USA, OR, Hermiston: $37.64 - $65.91 USD
• USA, OR, Umatilla: $37.64 - $65.91 USD
• USA, PA, Berwick: $37.64 - $65.91 USD

Your Amazon package includes sign-on payments, restricted stock units (RSUs), and comprehensive benefits such as health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement, 401(k) matching, paid time off, and parental leave. Learn more about our benefits.

Schedule

• Work schedule changes depending on site needs; shifts can be up to 12 hours and may rotate on a predefined schedule.
• Some locations have on-call rotations.
• Role may support more than one location/site.

A lump sum stipend will be provided to eligible candidates who relocate for this position.