Engineering Operation Technician

About the role

Join our dynamic team as a critical guardian of technological infrastructure. As a Data Center Engineering Technician, you'll maintain the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

Engineering Technicians are Amazon’s front line for hands-on electrical and mechanical equipment troubleshooting. You will maintain, operate, and troubleshoot Data Center Operation’s Mission Critical Facilities, including stand-by diesel generators and related fuel systems, three-phase electrical systems (switch gear, UPSs, PDUs, wet cell batteries), CRAC units, centrifugal chillers, cooling towers/water chemical systems, air handlers, pumps, and motors.

We are seeking experienced Engineering Operations Technicians to focus on liquid cooling infrastructure and water distribution systems, vital for maintaining continuous operation of advanced cooling systems supporting critical data center operations.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the equipment ensuring our customers have continual access to innovation. This role collaborates with diverse teams of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers to deliver high standards for safety, security, and capacity at the lowest possible cost.

Responsibilities

• Conduct daily building rounds to monitor and record information from electrical, mechanical, fire/life safety, and cooling equipment to ensure 24/7 reliability and availability.
• Monitor and operate mission-critical liquid cooling infrastructure.
• Conduct glycol concentration testing and adjustments.
• Operate and maintain water distribution systems, including water chemistry, pumps, and piping networks.
• Perform maintenance, troubleshooting, root cause analysis, and repair of liquid cooling systems.
• Technical writing to support the change management program.
• Monitor daily work requests, manage to resolution, and execute projects from conception to completion.
• Provide on-site support for contractors, sub-contractors, and vendors, ensuring work aligns with established practices, procedures, and local legislation.

Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of the assigned facility.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required.
• Willingness and demonstrated ability to work in physical conditions with reasonable accommodations, including:
  • Regularly lift and/or move up to 39 pounds independently.
  • Participate in group lifts for 40+ pounds.
  • Maintain balance and perform construction tasks while on a ladder.
  • Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull objects into position.
  • Work in an environment requiring provided ear protection.
• Work schedule changes depending on site needs; shifts are usually 12-hours and may rotate on predefined day, mid, or night schedules. Some locations have on-call rotations.
• Must be flexible on work schedule and willing to work holidays and weekends as needed.
• Role may support more than one location/site.

Qualifications

Basic Qualifications

• 2+ years of Microsoft Office products and applications experience.
• 2+ years of electrical and mechanical experience and/or industrial water distribution systems.
• Ability to work on a flexible schedule including days, nights, and/or weekends.

Preferred Qualifications

• Experience working in a data center or mission-critical facility (e.g., hospital, military facility, public safety facility).
• Industrial-scale chiller plant operation experience.
• Primary/Secondary loop systems experience.
• Plate and frame heat exchanger maintenance experience.

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Pay

USA, PA, Fairless Hills - $37.64 - $65.91 USD hourly. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.