Engineering Manager, Supply Chain & Retail Hardware - Technology Support Services - (Hybrid - Seattle, WA)

Responsibilities

• Lead, coach, and grow a team of engineers responsible for supply chain hardware standards, deployment, and support.
• Own the technical roadmap for Zebra handheld and vehicle-mounted computers used in supply chain operations (warehouse scanning, RFID, pick/pack/ship workflows), including hardware refresh cycles, firmware/OS management, and MDM enrollment across distribution and fulfillment centers.
• Set standards and drive lifecycle management for Zebra industrial and label printing hardware (shipping label, carton, and pallet printers) deployed in supply chain facilities, including compatibility testing, throughput/durability requirements, procurement input, and break/fix strategy.
• Ensure supply chain hardware standards account for warehouse-specific operating conditions (wireless coverage, ruggedization, high-volume scan throughput, shift-based usage patterns).
• Oversee the engineering approach for conference room and collaboration hardware (video conferencing systems, displays, room controllers) supporting corporate office environments.
• Guide the team's work on device security and certificate management, including SHA-2 certificate lifecycle, PKI-based device authentication, and secure enrollment for supply chain hardware fleets.
• Partner with Supply Chain Operations, Distribution/Fulfillment Center leadership, and corporate Workplace/Facilities teams to align hardware standards with operational needs in each environment.
• Define and track KPIs for fleet health, incident volume, and mean time to repair/resolution across supply chain and corporate hardware categories.
• Manage vendor relationships (e.g., Zebra and other OEM/device partners) on roadmap alignment, escalations, and compatibility certification.
• Drive planning, prioritization, and execution for the team's Jira/Confluence workstreams, ensuring clear documentation of standards and processes.
• Participate in budgeting and total-cost-of-ownership analysis for hardware refresh and replacement programs.

Requirements

• 5+ years of engineering experience with hardware, device management, or IT infrastructure; 2+ years in a people-management or team-lead role.
• Hands-on knowledge of Zebra (or comparable) handheld and vehicle-mounted mobile computing devices in a warehouse, distribution, or fulfillment center setting, including MDM/EMM tooling.
• Experience with industrial/label printing hardware and print management systems in a high-volume supply chain environment.
• Familiarity with conference room / AV and collaboration hardware deployment and support in a corporate setting.
• Working knowledge of digital certificate management (SHA-2/PKI) for device authentication and secure connectivity.
• Proven ability to lead cross-functional technical initiatives and communicate clearly with both engineers and business stakeholders across supply chain and corporate environments.
• Experience using Jira and Confluence (or similar tools) to manage engineering work and documentation.
• Strong analytical skills, with experience tracking fleet health, incident, and reliability metrics.

Qualifications

• Experience supporting hardware across a multi-site distribution or fulfillment center network.
• Background in warehouse management systems (WMS), RFID infrastructure, or supply chain automation.
• Background in physical security or asset protection technology environments.
• Familiarity with ServiceNow, BigQuery/Looker, or similar operational reporting tools.