Supply Chain Fulfillment Planning Manager - Hybrid (Seattle, WA)

About the role

Nordstrom is committed to being a leader in omnichannel retailing, leveraging strong capabilities in both physical and digital channels to help customers Feel Good and Look Their Best. The Fulfillment Planning Manager is a critical member of the Supply Chain Planning team, owning the weekly cadence of planning JWN fulfillment volumes to drive labor planning and daily execution across Fulfillment Centers, Store Operations, and Final Mile Transportation. This player/coach role builds the total fulfillment plan while directly managing one store‑focused planner (with potential to add more reports), manages and improves current‑state planning capabilities, and partners with Product Management to define and shape future‑state planning capabilities.

Responsibilities

• Own the weekly cadence of planning JWN fulfillment volumes to drive labor planning and daily execution across Fulfillment Centers, Store Operations, and Final Mile Transportation.
• Engage cross‑functionally and manage upstream stakeholders to align operational plans across banners and fulfillment channels.
• Apply hands‑on modeling to achieve day‑level accuracy in near‑term planning.
• Manage and improve current state planning capabilities.
• Partner with Product Management to define and shape future state planning capabilities.
• Build the total fulfillment plan and directly manage one store‑focused planner (set priorities, review processes, grow modeling and stakeholder skills); additional direct reports may be added.
• Drive analysis and shape partner‑team efforts to support executive decisions and business outcomes.
• Produce outbound digital demand plans (daily grain, hourly for select instances) including modeling, reporting, and analysis.
• Use AI and agentic tooling (e.g., Claude Code) to build, run, and maintain repeatable planning workflows.
• Develop new models to inform planning assumptions and conduct variance analysis.
• Meet with stakeholders to understand business levers (sales trends, promo plans, etc.).
• Support weekly business rhythms for operational executive leadership.
• Create daily scaled event reporting and analysis for executive leaders.
• Execute ad‑hoc analysis to resolve planning risks or shape immediate decisions.
• Establish and execute against quarterly priorities to drive improved planning outcomes.
• Review Data Science outputs and provide feedback on approach.
• Provide user requirements and feedback to Product Management partners.

Requirements

• 5+ years of experience in planning, analytics, or a related field.
• Ability to manage disparate priorities and coordinate various stakeholders to drive action.
• Strong verbal and written communication skills; comfort engaging with business leaders.
• Demonstrated use of AI tooling to accelerate analytical and planning work, with judgment to validate outputs.
• Advanced Excel and SQL skills to support daily planning activities.
• Experience in retail supply chain or supply chain planning is preferred.
• Experience directly or indirectly managing teams (this role has one direct report, with potential for growth).
• Pragmatic attitude and comfort driving decisions based on data and analysis.

Skills

• Data analytics and modeling
• AI and agentic tooling (e