Engineering Manager, NOC Automation and Custom Tools

About the role

athom is seeking an Engineering Manager, NOC Automation & Custom Tools to lead a team that builds, delivers, and operates internally facing applications supporting the Network Operations Center and related operational functions.

Responsibilities

• Lead, coach, and develop a team of software engineers.
• Create an inclusive, accountable team environment that supports technical excellence and continuous improvement.
• Partner with cross-functional stakeholders to translate operational pain points into scalable software solutions.
• Build, operate, and support internal applications, services, and workflow tools for operational users.
• Identify and automate manual operational workflows using software, APIs, event-driven design, orchestration, and AI-enabled approaches.
• Guide the team in applying AI engineering patterns such as RAG, semantic search, MCP-enabled integrations, workflow orchestration, and human-in-the-loop systems.
• Establish practical standards for safe and effective AI use in internal applications, including evaluation, observability, access controls, prompt/context management, output validation, and fallback paths.
• Collaborate with platform, infrastructure, and security teams to meet enterprise standards for availability, access control, compliance, and supportability.
• Support software delivery that is reliable, observable, and aligned to business needs.

Qualifications

• Demonstrated success leading engineering teams in a people management role.
• Strong software or infrastructure engineering background with hands-on production application experience.
• Experience delivering custom internal tools or business applications that support operational or enterprise users.
• Experience as a full-stack engineer with working knowledge of frontend and backend technologies.
• Experience building software in both private cloud and public cloud environments.
• Strong understanding of Agile, CI/CD, automated testing, and release management.
• Experience identifying and automating manual operational workflows using software, APIs, event-driven design, orchestration, and AI-enabled approaches.
• Familiarity with AI application patterns such as RAG, semantic search, vector-based retrieval, context management, and secure enterprise integrations.
• Ability to lead through ambiguity, prioritize effectively, and make practical technical and organizational decisions.
• Excellent communication skills across technical and non-technical audiences.

Skills

• Strong proficiency in Python and JavaScript, with substantial experience in Node.js and React.
• Deep proficiency in Python and JavaScript.
• Strong experience building backend services and automation using Python and Node.js.
• Strong experience building modern frontend applications using React.
• Experience with relational databases such as PostgreSQL, MySQL, Oracle, or similar.
• Knowledge of cloud services and deployment models across AWS, private cloud, containerized environments, or similar infrastructure.
• Experience with CI/CD tools such as Jenkins, GitHub Actions, Harness, GitLab CI, or similar.
• Familiarity with infrastructure as code and deployment automation tools such as Puppet and Terraform.
• Strong understanding of observability practices, including monitoring, logging, alerting, dashboards, and operational health metrics.
• Experience designing and evaluating AI-enabled workflow automation, including RAG, semantic search, vector stores, prompt engineering, A2A concepts, human-in-the-loop review, and enterprise tool integration patterns.
• Familiarity with protocols such as MCP or similar context and tool invocation frameworks.
• Strong understanding of secure software development practices and access-controlled internal application design.
• Strong people leadership capabilities, including coaching, delegation, feedback, conflict resolution, and team development.

Benefits

At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

Pay

$136,000 - $232,000

Schedule

Full-time